Všeobecné podmienky

Všeobecné pravidlá

1.1 Pred použitím našej webovej lokality Lizaro.com (ďalej len "Webová lokalita") si, prosím, prečítajte tieto Všeobecné podmienky. Používaním alebo prístupom do ktorejkoľvek časti webovej lokality súhlasíte s tým, že budete právne viazaní všetkými nasledujúcimi podmienkami (ďalej spoločne len "Podmienky"):

• Všeobecné podmienky zobrazené na tejto stránke;
• Oznámenie o ochrane osobných údajov;
• Oznámenie o súboroch cookie;
• Osobitné podmienky reklamných kampaní, bonusov a špeciálnych propagačných akcií ponúkaných na našej Webovej lokalite;
• Pravidlá konkrétnych hier ponúkaných na našej Webovej lokalite, ku ktorým je možné získať prístup prostredníctvom týchto hier;
• Ďalšie podmienky, ktoré môžete prijať, aby ste mohli využívať určité sekcie a služby dostupné na našej Webovej lokalita.

1.2 V prípade akéhokoľvek rozporu majú podmienky reklamných kampaní, bonusov a špeciálnych propagačných akcií prednosť pred ostatnými podmienkami.

1.3 Ak nesúhlasíte s prijatím a dodržiavaním všetkých Podmienok, nesmiete si otvoriť účet ani využívať žiadne služby ponúkané prostredníctvom našej Webovej lokality. Ďalšie používanie Webovej lokality bude znamenať váš súhlas s Podmienkami.

1.4 Pokiaľ nie je uvedené inak, všetky referencie v Podmienkach na „my“, „nás“, „naša“, „Spoločnosť“ sa vzťahujú na spoločnosť prevádzkujúcu webovú stránku, zatiaľ čo odkazy na „zákazník“, „vy“, „váš“ odkazujú na osobu, ktorá používa našu webovú stránku a prijíma Podmienky.

1.5 Záväznou verziou Podmienok je anglická verzia. Všetky preklady sú uvedené len pre vaše pohodlie. V prípade rozporu medzi anglickou verziou Podmienok a akoukoľvek inou jazykovou verziou má prednosť anglická verzia. Prijatím Podmienok zaručujete, že vaša znalosť anglického jazyka je dostatočná na úplné pochopenie Podmienok.

1.6 Spoločnosť ponúka prístup k hrám len prostredníctvom chránenej siete s použitím technológie na šifrovanie citlivých údajov.

Regulačné požiadavky a obmedzenia

2.1 Služby Webovej lokality môžete používať len vtedy, ak ste dosiahli vek podľa právnych predpisov, ktoré sa na vás vzťahujú, a máte najmenej 18 rokov. Prijatím Podmienok zaručujete, že spĺňate vyššie uvedené vekové obmedzenia, a ak ste ešte nedosiahli vek 18 rokov, musíte okamžite opustiť Webovú lokalitu.

2.2 Spoločnosť neposkytuje žiadne záruky ani ubezpečenia, pokiaľ ide o zákonnosť vášho používania Webovej lokality, najmä v prípade, že hazardné hry sú vo vašej jurisdikcii zakázané, regulované alebo neregulované. Je výlučne vašou zodpovednosťou poznať zákony vašej krajiny týkajúce sa online hazardných hier a používania Webovej lokality, a to za každých okolností. Pred pokusom o otvorenie účtu na Webovej lokalite a následne zakaždým pred jej používaním si musíte overiť, či sú online hazardné hry vo vašej jurisdikcii legálne. Používaním tejto Webovej lokality zaručujete, že máte zákonné oprávnenie hrať hazardné hry online. Ak sa online hazardné hry vo vašej jurisdikcii kedykoľvek stanú nezákonnými alebo inak obmedzenými, musíte okamžite zrušiť svoje konto na tejto webovej lokalite a prestať používať jej služby.

2.3 Obyvatelia nasledujúcich krajín ("vylúčené jurisdikcie"): Na otvorenie účtov na našej webovej lokalite alebo pridanie peňažných prostriedkov na svoje účty nemajú právo: Afganistan, Arménie, Bielorusko, Bulharsko, Čína, Cyprus, Dánsko, Estónsko, Gruzie, Irán, Irak, Izrael, Litva, Malta, Moldavsko, Rumunsko, Rusko, Severná Kórea, Holandsko, Švédsko, Ukrajina (vrátane územia Krymu), Spojené kráľovstvo, Spojené štáty americké, Pobrežie Slonoviny, Japonsko. Vyhradzujeme si právo zmeniť zoznam vylúčených jurisdikcií podľa vlastného uváženia a bez predchádzajúceho upozornenia. Všetky takéto zmeny budú zverejnené na našej Webovej lokalite. Musíte často kontrolovať Podmienky, aby ste sa uistili, že sa nenachádzate v žiadnej z vylúčených jurisdikcií, ktoré sa z času na čas aktualizujú. Ak žijete v niektorej z týchto jurisdikcií alebo sa v nej nachádzate, súhlasíte s tým, že si neotvoríte a/alebo nebudete používať účet na webovej lokalite a že svoj účet okamžite zatvoríte, ak ste si ho predtým otvorili.

2.4 Okrem vyššie uvedených vylúčených jurisdikcií si prosím všimnite, že niektorí poskytovatelia softvéru zastúpení na našej Webovej lokalite zakazujú zákazníkom z určitých jurisdikcií podávať stávky alebo používať ich príslušný softvér, ako je uvedené v časti "Ďalšie územné obmedzenia" týchto Všeobecných podmienok. Prístupom k takémuto softvéru zaručujete, že nie ste rezidentom takýchto jurisdikcií.

Váš účet

3.1 Aby ste mohli využívať všetky funkcie našej webovej stránky, musíte si na nej otvoriť osobný účet.

3.2 Vaše konto na webovej stránke musí byť zaregistrované na vaše vlastné, oficiálne, meno. Na jednu osobu, domácnosť/adresu, telefónne číslo/e-mail a IP adresu je povolený len jeden účet. Akékoľvek iné účty, ktoré budú otvorené na webovej lokalite, sa budú považovať za "duplicitné účty". Nesmiete sa pokúšať o otvorenie duplicitného účtu, a to ani poskytnutím falošných alebo alternatívnych prihlasovacích údajov. Ak si otvoríte alebo sa pokúsite otvoriť akýkoľvek počet Duplicitných účtov, vyhradzujeme si právo zrušiť niektoré alebo všetky vaše účty bez akejkoľvek náhrady a uplatniť nasledujúce sankcie:

• každá akcia vykonaná pomocou Duplicitného účtu sa považuje za neplatnú;
• všetky propagačné akcie, na ktorých sa Duplicitný účet zúčastnil, budú zrušené;
• všetky výhry získané na duplicitnom účte budú neplatné. Všetky spracované výbery budú stornované a budú splatné späť Spoločnosti;
• duplicitný účet bude zrušený bez možnosti jeho opätovného otvorenia.

3.3 Svoje prihlasovacie údaje/meno používateľa a heslo musíte uchovávať v tajnosti a tieto informácie nesmiete poskytnúť tretím stranám. Ste výlučne zodpovední za akýkoľvek druh akcie a/alebo transakcie, ktoré sú vykonané prostredníctvom vášho účtu. Každá strana, ktorá vstúpi do vášho účtu pomocou správneho prihlasovacieho mena a hesla, bude považovaná za vás a všetky transakcie budú považované za platné a vykonané vami. Nenesieme zodpovednosť za prístup tretích strán do vášho účtu ani za žiadne straty spojené s neoprávneným používaním vášho účtu; všetky takéto neoprávnené použitia sa budú považovať za vaše vlastné použitie.

3.4 Svoj účet nesmiete predať ani previesť na inú osobu a nesmiete kupovať ani získavať účty iných osôb. Súhlasíte s tým, že akýkoľvek pokus o takéto konanie bude neplatný a bude predstavovať porušenie týchto všeobecných podmienok. Toto obmedzenie zahŕňa, ale nie je limitované na, úplný zákaz prevodu akéhokoľvek hodnotného majetku akéhokoľvek druhu, ako je vlastníctvo účtov, výhier, vkladov, stávok, práv a/alebo nárokov v súvislosti s týmto majetkom, právnych, obchodných alebo iných. Zákaz uvedených prevodov zahŕňa, nie však výlučne, zaťaženie, založenie, postúpenie, užívanie, obchodovanie, sprostredkovanie, hypotéku a/alebo darovanie v spolupráci s fiduciárom alebo akoukoľvek inou treťou stranou, spoločnosťou, fyzickou alebo právnickou osobou, nadáciou a/alebo združením v akejkoľvek forme.

3.5 Je zakázané používať prihlasovacie meno a heslo akejkoľvek inej osoby na prístup na webovú stránku.

3.6 Údaje o svojom účte musíte udržiavať aktuálne. Musíte nás bezodkladne informovať o akýchkoľvek zmenách vo vašich registračných údajoch.

3.7 Zatvorenie vášho účtu: O zrušenie svojho účtu môžete kedykoľvek požiadať zaslaním e-mailu na adresu zákazníckej podpory support@lizaro.com, a to za nasledujúcich podmienok:

• Svoj účet môžete zatvoriť len vtedy, ak na ňom nie je žiadny zostatok (kladný ani záporný) a nie sú na ňom žiadne nevybavené žiadosti o výber.
• V prípade, že chcete svoj účet s kladným zostatkom alebo čakajúcimi žiadosťami o výber zatvoriť, všetky prostriedky na vašom účte budú zrušené.

3.8 Žiadosť o vlastné vylúčenie: môžete kontaktovať zákaznícky servis prostredníctvom e-mailu: support@lizaro.com a my vám pomôžeme so zrušením vášho účtu. Okrem toho je vašou povinnosťou informovať spoločnosť o všetkých ďalších účtoch, ktoré u nás máte, a zdržať sa otvárania nových účtov. Spoločnosť nenesie zodpovednosť za prípadné straty na iných účtoch. Nezodpovedáme za žiadne straty ani škody, ktoré by mohli byť potenciálne spôsobené hraním hazardných hier.

3.9 Vyhradzujeme si právo odmietnuť otvorenie účtu alebo zrušiť existujúci účet bez predchádzajúceho upozornenia alebo zdôvodnenia.

Vaše záruky

4.1 Otvorením účtu na našej webovej stránke a používaním našej webovej stránky zaručujete, že:

• konáte vo vlastnom mene;
• ste spôsobilý a zákony dodržiavajúci občan;
• nie ste závislý od hazardných hier, nepoužívate Webovú stránku pod vplyvom alkoholu, drog alebo iných látok;
• všetky údaje a informácie, ktoré ste poskytli pri registrácii na našej webovej stránke, sú pravdivé a skutočné a v prípade akýchkoľvek zmien budete tieto informácie naďalej aktualizovať;
• plne chápete a akceptujete skutočnosť, že pri používaní našich služieb existuje možnosť finančnej straty;
• nepoužívate peňažné prostriedky, ktoré ste získali nezákonným spôsobom alebo z nezákonných zdrojov;
• ste sa nedohodli a ani sa nepokúsite o priamu alebo nepriamu dohodu s iným zákazníkom webovej lokality;
• kreditná/debetná karta alebo akýkoľvek iný spôsob platby, ktorý používate na dobitie zostatku na účte, patrí vám, nie je odcudzený a nebol stratený inou osobou. Spoločnosť si vyhradzuje právo zrušiť váš účet a anulovať všetky výhry v prípade dôvodného podozrenia, že ste porušili túto záruku.

4.2 Otvorením účtu na tejto Webovej lokalite zaručujete, že ste si nikdy predtým nezaregistrovali iný účet ani ste nikdy nedostali žiadne peniaze prostredníctvom účtu patriaceho inej osobe.

4.3 Otvorením účtu na tejto Webovej lokalite zaručujete, že ste nám poskytli pravdivé a úplné informácie požadované v registračnom formulári.

Overenie vášho veku, totožnosti a ďalšie kontroly

5.1 Musíte nám poskytnúť všetky informácie, ktoré môžeme požadovať na účely správy vášho účtu, overenia vašej totožnosti alebo zdroja finančných prostriedkov vložených na váš účet. Patrí sem (okrem iného) riadne overený preukaz totožnosti, doklad o bydlisku, doklad o vlastníctve a história transakcií použitých platobných metód vrátane výpisov z bankových účtov alebo kreditných/debetných kariet atď.

5.2 Na základe vlastného uváženia môžeme použiť akékoľvek ďalšie postupy a prostriedky, ktoré považujeme za vhodné na overenie vašej totožnosti, veku, bydliska a iných okolností (KYC), a to pred uskutočnením vkladov na váš účet a/alebo výberov, ako aj po nich.

5.3 Tieto dokumenty a informácie musíte poskytnúť do 30 (tridsiatich) dní od podania žiadosti. Vyhradzujeme si právo zadržať platby a/alebo pozastaviť váš účet, kým nám neposkytnete požadované dokumenty a informácie, a trvalo zrušiť váš účet, ak tak neurobíte včas. Vaše dokumenty a informácie zvyčajne overíme do 10 (desiatich) dní od úplného zodpovedania našej žiadosti, avšak v závislosti od okolností a zložitosti daného prípadu môže byť na dokončenie overenia potrebný dlhší čas a/alebo kontroly.

5.4 Vyhradzujeme si právo využiť služby uznávaných tretích strán na vykonanie kontrol v našom mene, vrátane autorizovaných referenčných agentúr, služieb overovania totožnosti a/alebo softvéru na prevenciu podvodov. Takýmto tretím stranám môžu byť poskytnuté osobné údaje v súlade s našimi zásadami ochrany osobných údajov.

5.5 Prijatím týchto všeobecných podmienok súhlasíte s tým, že sme oprávnení vykonávať dodatočné bezpečnostné kontroly s cieľom overiť informácie o účte a jeho činnosti v súlade s platnými právnymi predpismi a našimi bezpečnostnými postupmi a postupmi proti podvodom, a to prostredníctvom overovania prostredníctvom hovorov/telefonátov, overovania tváre alebo iného overovania, ktoré je potrebné na zabezpečenie toho, že ste tým, za koho sa vydávate.

Zostatok na účte, vkladanie a výber finančných prostriedkov

6.1 Pri otvorení účtu na Webovej lokalite súhlasíte s tým, že finančné operácie spojené s vaším účtom bude spracovávať priamo spoločnosť, prevádzkovateľ platobného systému a/alebo tretia strana určená spoločnosťou na vykonávanie tejto činnosti.

6.2 Vkladanie alebo výber finančných prostriedkov sa uskutočňuje prostredníctvom platobného systému podľa vášho výberu (spomedzi tých, ktoré sú príležitostne k dispozícii na webovej lokalite). Ak je to možné, výbery sa spracúvajú rovnakou platobnou metódou, aká sa použila na plnenie účtu. Služby platobných systémov, ktoré sú k dispozícii na webovej lokalite, používate v súlade s pravidlami používania stanovenými príslušnými poskytovateľmi týchto služieb.

6.3 Zostatok na účte nie je zostatkom na bankovom účte, a preto nemôže byť predmetom poistenia, zábezpeky aktív alebo záruky akéhokoľvek iného druhu. Vklad alebo aktívny zostatok sa neúročí.

6.4 Uskutočnením vkladu udeľujete Spoločnosti súhlas s tým, aby si z vášho zostatku odpísala akékoľvek pokuty alebo poplatky v súvislosti s vašou činnosťou, ako to stanovujú Podmienky alebo platné právne predpisy. Súhlasíte tiež s tým, že sa vyhnete spätnému účtovaniu vložených prostriedkov, zrušeniu vkladov a súhlasíte s tým, že Spoločnosti uhradíte náklady spojené so spätným účtovaním a odvolaním vkladov.

6.5 Spoločnosť si vyhradzuje právo definovať minimálne a maximálne sumy vkladov na účet podľa vlastného uváženia.

6.6 Zásady vrátenia peňazí

6.6.1 Beriete na vedomie a súhlasíte s tým, že Spoločnosť vo všeobecnosti neposkytuje žiadne náhrady finančných prostriedkov vložených na váš účet. Vrátenie peňazí však môžeme zvážiť za výnimočných okolností, vrátane technických problémov s našou webovou stránkou alebo platobnými nástrojmi.

6.6.2 Po odohraní vloženého vkladu (vrátane bonusu) prostredníctvom Služieb nie je možné vykonať žiadne vrátenie.

6.6.3 Ak chcete požiadať o vrátenie peňazí, musíte kontaktovať našu zákaznícku podporu do 24 (dvadsiatich štyroch) hodín od uskutočnenia príslušnej transakcie. Na vašu žiadosť sa budeme snažiť odpovedať do 10 (desiatich) pracovných dní. Aby sa predišlo pochybnostiam, všetky náhrady sú vždy na našom výhradnom a absolútnom uvážení.

6.6.4 Vyhradzujeme si právo zadržať akúkoľvek refundáciu alebo reverznú transakciu, kým nebude totožnosť používateľa hráčskeho účtu adekvátne zistená k našej spokojnosti. Súhlasíte s tým, že v prípade, ak vás o to požiadame, predložíte svoj doklad totožnosti (cestovný pas, vodičský preukaz, občiansky preukaz) a akýkoľvek doklad o adrese, ktorý môžete poskytnúť (účet za komunálne služby, výpis z účtu, nájomnú zmluvu atď.), tiež môže byť požadované overenie vlastníctva platobnej metódy. Ak takúto dokumentáciu nepredložíte do tridsiatich (30) dní od našej žiadosti, takáto refundácia alebo spätná transakcia sa neuskutoční, vaše hráčske konto bude uzavreté a vy prídete o všetky finančné prostriedky na vašom hráčskom konte, pričom takéto rozhodnutie je konečné, záväzné a nie je možné sa proti nemu odvolať.

6.6.5 Ak ste svoj účet financovali kreditnou kartou, vyhradzujeme si právo vyplatiť všetky žiadosti o výber až do výšky celkovej vloženej sumy ako náhrady za uskutočnené nákupy.

6.6.6 Ak budú akékoľvek nákupy kreditnou kartou považované za rizikové z bezpečnostných alebo právnych dôvodov, a to buď našimi spracovateľmi kreditných kariet, alebo naším oddelením KYC, kasíno bude iniciovať vrátenie všetkých takýchto transakcií späť na kreditnú kartu a oznámi to všetkým príslušným orgánom a stranám.

6.6.7 Vo všetkých prípadoch, keď vykonávame vrátenie peňazí, budú všetky bonusy a výhry na vašom zostatku odpočítané pred výpočtom sumy, ktorá sa má vrátiť.

6.7 Všetky výhry si môžete vybrať zo svojho účtu predložením platnej žiadosti o výber. Všetky takéto žiadosti spracujeme v súlade s našimi pravidlami pre výbery, ktoré sú opísané v Podmienkach.

Všetky vložené finančné prostriedky a akékoľvek následné výhry musia pred schválením výberu podliehať minimálnej mesačnej požiadavke na pretočenie. Spoločnosť si vyhradzuje právo zamietnuť žiadosť o výber, ak ste v kalendárnom mesiaci, v ktorom bola podaná žiadosť o výber, nesplnili minimálny mesačný limit pretočenia vo výške 20 EUR.

6.8 Minimálna výška prerolovaných prostriedkov pred výberom je x1 (jedna). Ak je vklad finančných prostriedkov (výška podaných stávok) nižší ako výška vkladu, vyhradzujeme si právo zrušiť všetky výhry a ponechať si províziu vo výške 10 % (desať percent) (najmenej však 0,5 EUR zo sumy posledného vkladu ako výdavok na platbu a províziu vo výške 15 % (pätnásť percent), ak bol zostatok na vašom účte zaťažený bankovou kartou alebo bankovým prevodom.

6.9 Súhlasíte s tým, že spoločnosť si vyhradzuje právo zrušiť akékoľvek odstúpenie od zmluvy v prípade, že ste podozrivý z podvodu, tajnej dohody alebo nezákonnej činnosti.

6.10 Spoločnosť sa pokúsi vyhovieť vašim želaniam, pokiaľ ide o spôsob platby, avšak použitie vami preferovaného spôsobu platby nemožno zaručiť. Spoločnosť preto môže pracovať a vykonávať platby pomocou platobných systémov, ktoré sa líšia od toho, ktorý ste si vyžiadali na spracovanie vášho výberu.

6.11 Všetky výbery sa spracúvajú v súlade s našimi mesačnými limitmi na výbery a s prihliadnutím na VIP status zákazníka, ktorý o výber žiada.

6.12 VIP úroveň zákazníka sa určuje na základe aktivity počas 90 (deväťdesiatich) kalendárnych dní pred podaním žiadosti o výber a môže sa meniť v závislosti od pomeru vkladov a výberov, ktoré boli uskutočnené, a bonusov, ktoré boli získané. Status zákazníka, ktorý jeden mesiac aktívne nepodával stávky, sa automaticky zníži na najnižšiu úroveň.

6.13 Zákazník môže mať na účte kedykoľvek maximálne 3 (tri) čakajúce výbery.

6.14 Spoločnosť si vyhradzuje právo vykonávať platby podľa individuálneho harmonogramu, stanoviť minimálnu a maximálnu sumu na jednu transakciu a čas tejto transakcie, ktoré sa môžu líšiť v závislosti od spôsobu výberu, úrovne vášho účtu alebo iných relevantných faktorov.

6.15 Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Zástupcovia finančného oddelenia spracúvajú žiadosti o výber peňažných prostriedkov od 6:00 do 17:00 SEČ, od pondelka do piatku. Súhlasíte s tým, že ste oboznámení s časovým harmonogramom výberu finančných prostriedkov a súhlasíte s ním. Po spracovaní žiadosti o prevod peňažných prostriedkov finančným oddelením za prípadné ďalšie oneskorenie spracovania platieb spoločnosť nezodpovedá.

6.16 Spoločnosť môže oneskoriť spracovanie vašej žiadosti o výber finančných prostriedkov, aby vykonala kontrolu vašej totožnosti, zostatku na účte, zdroja finančných prostriedkov a dodržiavania podmienok. V takýchto prípadoch môže Spoločnosť začať a/alebo sa zúčastniť a/alebo pomôcť pri vyšetrovaní okolností a vy súhlasíte s poskytnutím podpory a pomoci pri takomto vyšetrovaní. Spoločnosť si vyhradzuje právo odložiť vykonanie akýchkoľvek platieb alebo poskytnutie sumy výhier až do úspešného ukončenia všetkých postupov overovania a kontrol uvedených v Podmienkach.

6.17 Spoločnosť uchováva finančné prostriedky zákazníkov oddelene od svojich vlastných finančných prostriedkov na vyhradených bankových účtoch klientov. Toto usporiadanie zabezpečuje, že finančné prostriedky na účtoch zákazníkov sú v prípade platobnej neschopnosti v bezpečí. V prípade našej platobnej neschopnosti sú teda vaše finančné prostriedky chránené a budú vám vrátené.

6.18 Ak sa majiteľ účtu neprihlási na svoj účet po dobu 180 (stoosemdesiat) dní, účet sa bude považovať za "neaktívny účet". Každý mesiac môžeme účtovať 5 EUR ako administratívny poplatok, kým Účet zostane neaktívny. Mesačný administratívny poplatok máme právo zmeniť podľa vlastného uváženia bez predchádzajúceho upozornenia. Ak je zostatok na Účte nižší ako 5 EUR, bude účtovaná celá suma. Keď zostatok dosiahne nulu, administratívne poplatky sa už neuplatňujú.

6.19 V prípade poruchy softvéru, chybných finančných transakcií a pod. má spoločnosť právo odpísať nesprávne naakumulované finančné prostriedky z účtov zákazníka a zároveň sa zaväzuje vrátiť všetky nesprávne odpísané alebo nenakumulované sumy z dôvodu technických problémov na účty zákazníkov počas 30 (tridsiatich) dní od zistenia takejto poruchy.

6.20 V prípade, že Spoločnosť omylom (v dôsledku technickej chyby v tabuľke výhier, chyby spôsobenej ľudským faktorom alebo iného druhu chyby) doplnila na účet zákazníka finančné prostriedky, ktoré mu nepatria, bude táto suma považovaná za majetok Spoločnosti a bude odpočítaná z účtu zákazníka. Ak zákazník vyberie finančné prostriedky, ktoré mu nepatria, pred tým, ako si chybu všimol, potom sa omylom vyplatená suma (bez toho, aby boli dotknuté právne prostriedky a kroky zákazníka) bude považovať za dlh zákazníka voči Spoločnosti. V prípade nepresného doplnenia zostatku je zákazník povinný bezodkladne informovať Spoločnosť prostredníctvom e-mailu.

6.21 Prevod finančných prostriedkov medzi zákazníkmi v akejkoľvek forme je prísne zakázaný. Spoločnosť si vyhradzuje právo zablokovať všetky účty zapojené do prevodov, odpočítať všetky výhry a oznámiť takúto činnosť príslušným orgánom.

6.22 Spoločnosť je oprávnená kedykoľvek odpísať kladný zostatok na vašom účte a pripísať naň sumu, ktorú dlhujete Spoločnosti.

6.23 Preberáte plnú zodpovednosť za zaplatenie všetkých daní, inkasa a iných výdavkov spojených s akoukoľvek výhrou z používania služieb webovej lokality. Súhlasíte s tým, že Spoločnosti nahradíte všetky výdavky alebo straty, ktoré jej môžu vzniknúť v dôsledku akéhokoľvek záväzku alebo požiadavky, ktorú nám predloží štátny orgán z dôvodu požiadaviek na zrážku alebo platbu daní alebo podobných požiadaviek v súvislosti s vašou žiadosťou o výber alebo príjmom

Bonusy a propagačné akcie

7.1 Z času na čas môžeme našim zákazníkom ponúknuť propagačné stimuly, ako sú bonusové prostriedky, voľné roztočenia, vernostné body a/alebo iné špeciálne ponuky (v týchto Všeobecných podmienkach označované ako "bonusy" alebo "propagačné akcie"). Niektoré propagačné akcie vyžadujú, aby ste vykonali vklad ("súvisiaci vklad") v stanovenej minimálnej výške, aby ste na ne mali nárok. Beriete na vedomie a súhlasíte s tým, že takéto propagačné akcie majú okrem týchto Všeobecných podmienok aj svoje vlastné podmienky. Tie sú uvedené v príslušných častiach webovej stránky. V prípade, že vzniknú otázky týkajúce sa podmienok týchto propagačných akcií, bonusov a špeciálnych ponúk, príslušné podmienky danej propagačnej akcie majú prednosť pred týmito Všeobecnými obchodnými podmienkami.

7.2 Každá bonusová ponuka je obmedzená na jednu osobu, rodinu, adresu domácnosti, telefónne číslo, osobný alebo zdieľaný počítač (napr. škola, verejná knižnica alebo pracovisko) a osobnú alebo zdieľanú IP adresu.

7.3 Vyhradzujeme si právo odmietnuť poskytnutie bonusu ktorémukoľvek zákazníkovi, odmietnuť bonusy akéhokoľvek druhu, zrušiť účasť na akejkoľvek propagačnej akcii, ako aj trvalo alebo dočasne vylúčiť ktoréhokoľvek zákazníka alebo skupinu zákazníkov z propagačného programu webovej stránky podľa vlastného uváženia. V prípade akéhokoľvek sporu týkajúceho sa našich propagačných akcií (okrem iného vrátane oprávnenosti, používania, zneužívania, fair play, výpočtu výhier a požiadaviek na stávkovanie) Rozhodnutie spoločnosti je konečné a neodvolateľné.

7.4 Obyvatelia niektorej z vylúčených jurisdikcií sa nesmú registrovať ani využívať akúkoľvek propagačnú akciu.

7.5 Všetky promo akcie sú obmedzené pre obyvateľov Arménska, Tuniska, Bosny a Hercegoviny, Indonézie, Gruzínska, Malajzie.

7.6 Všetky naše bonusy majú požiadavku na stávkovanie, čo znamená, že pred výberom výhry musíte staviť určitú sumu. Táto požiadavka je vyjadrená ako násobok vzťahujúci sa na výšku bonusu, výšku bonusu a súvisiacu výšku vkladu alebo výšku výhry získanej z takejto akcie (v závislosti od podmienok danej akcie). Napríklad požiadavka na stávkovanie x5 (päť) znamená, že musíte staviť ekvivalent päťnásobku príslušnej sumy. Požiadavky na stávkovanie platné pre každú propagačnú akciu sú uvedené v príslušných častiach webovej stránky venovaných takejto propagačnej akcii a v podmienkach.

7.7 Rôzne hry prispievajú k požiadavkám na stávkovanie rôznym percentom:

7.8 Špeciálne hry prispievajú 50 % stávok k požiadavke na stávkovanie. Zoznam špeciálnych hier je nasledovný: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.

Špeciálne hry prispievajú 10 % stávok k požiadavke na stávkovanie. Zoznam špeciálnych hier je nasledovný: Double Roll, Spin Strike, Wicket Blast, Plinball, Golden Treasure, Dice, Keno, Wheel, Tower, Mines, Slider, Carnival X, Pengu Sport, Mine Slot, Flip n Win, Topo Mole, Dragon&Wizard Fly2Win, Super Card Rush, Mine Slot 2, Royal Drop, Chicken Banana, Numbers Factory, Instant Blitz.

7.9 Vylúčené hry prispievajú 0 % stávok k požiadavke na stávkovanie. Zoznam vylúčených hier je: Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Hi Lo, Mining Madness, Banca Francesa, Skyliner, Mines (Pascal), Bet With Streamers, Hamsta, Fury Stairs, Ball&Ball, Magic Keno, Save The Princess, Turbo Mines, Dogs’ Street, Fruit Towers, Fast Fielder, Bubbles, Piggy Tap, Flip n' Spin, Chicken Road, Chicken Road 2.0, Aviator, Rock Paper Scissors, Mines Grand, Ham$ter, Baccarat Without Sidebets, Mini Baccarat, Mines, CoinMiner, Happy Fishing Lightning.

7.10 Okrem toho nie je možné hrať Zakázané hry vôbec, keď je na účte aktívny bonus. Zoznam zakázaných hier je nasledovný: 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop, Aztec Emerald, Wild Hearts, Starfang, Guardians of Inari, Legend of Hydra Power Zones, Ishtar Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Dr. Jekyll & Mr. Hyde, Sugar Pop 2, Sugar Pop, Spinfinity Man, Take the bank, Mr Macau, Take the Kingdom, Legend of the Nile, The Hive, Mystic Hive, Take Santas Shop, Tower of Fortuna, Thai Blossoms, Stay Frosty, Triple Juicy Drops, Enchanted, Pinocchio, Fruit bat crazy, Viking Voyage, Total OverDrive, Back to venus, Take Olympus, Lava Gold, Return to Paris, WBC Ring Of Riches, Zorro Wild Heart, Crazy Jungle, Johnny the Octopus, Johnny the Octopus HR, Magic Crystals, Minesweeper, Minesweeper HR, Redbeard & Co., Secondary game, White Rabbit, Lil Devil, Crazy Gems, Diego Fortune, Fruity Frost, Gnomes' Gems, Happy Chinese New Year, Hell's Band, Hunting Party, Kailash Mystery, Kangaliens, Nord's War, Poisoned Apple, The Witch, Wild Galaxy, Zodiac, Mighty Moon, Clover Wheel, Neon Bananas, Defenders of the Monastery, Extra Liner Jackpot, Hot Dragon, Amu Tep, Tizona, Astro Legends Lyra and Erion, The Sword and the Magic, Romance V, Sushi Yatta, Towering Pays Excalibur, Elite of Evil Portal of Gold, Jasons Quest, Euro Golden Cup, Gods of Power, Maya U Max, Empire Shields, Fruit Punch KO, Star Supreme, Spirits Of The Valkyrie, Candy Tower, Marvelous Furlongs, Knockout Football Rush, Fly, London Hunter, Jellyfish Flow, Big 500 Slot, Cops N Robbers Megaways, Tiki Tastic, Da Winci, Bullion Bars, Jungle Falls, Paint, Gifts of Ostara, Gladiators Go Wild, Phantasmic Fortunes, Secrets Of The Sorcerer, Steam Spin, Raigeki Rising x30, Wild Mine, Gates of Babylon, Dino Odyssey, Monkey God, Bangkok dreams, Age of Dragons, Age of Ice Dragons, Wildcraft, Sky Hunters, Beers on reels, Firedrakes Fortune, Agent 51, Finnegans Formula, Age of Huracan, Double Joker, Tree of Gold, Desert Gem, Speakeasy Boost, Joker Times, Blazing Bull 2, 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7.11 Najskôr stavíte svoj zostatok skutočných peňazí. Keď je zostatok skutočných peňazí úplne stavený, začnete stávkovať svoj bonusový zostatok.

7.12 Požiadavka na stávkovanie musí byť splnená do 10 (desiatich) dní v prípade kasínových bonusov a do 30 (tridsiatich) dní v prípade športových bonusov po prijatí bonusu. Po uplynutí tejto lehoty sa dostupný bonus a všetky výhry z neho získané anulujú.

7.13 Zákazníkom, ktorí sa pokúsia vybrať finančné prostriedky pred splnením požiadaviek na stávkovanie, bude ich bonusový zostatok a všetky výhry z neho získané anulované.

7.14 Po splnení celej stávkovej požiadavky budú príslušné bonusové prostriedky a všetky odvodené výhry uvoľnené do peňaženky so skutočnými peniazmi a budú k dispozícii na výber podľa našich pravidiel výberu.

7.15 Ak ste získali free spiny bez vkladu, súhlasíte s tým, že vaše výhry z tejto akcie sú obmedzené na 80 EUR, okrem požiadavky na stávkovanie x40 (štyridsať) na odvodené výhry.

7.16 Každý bonus kasína bez vkladu má požiadavky na stávkovanie x40 (štyridsať). Každý takýto bonus má maximálny limit na výber x5 (päť) prijatej bonusovej sumy. Napríklad bonus bez vkladu vo výške 20 EUR bude mať maximálny limit výberu 100 EUR. Akékoľvek výhry nad 100 EUR nebudú oprávnené na výber a budú anulované a odstránené zo zostatku účtu vo fáze výberu.

7.17 Všetky uskutočnené výbery budú podliehať auditu a kontrole hry, ako aj procesu overenia účtu.

7.18 Naše bonusy sú určené len na zábavné účely. Ak sa bonus alebo vklad nepoužijú v súlade s ich účelom (na príležitostné stávkovanie a hranie), budeme takéto konanie považovať za porušenie podmienok.

7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table);
• placing individual bet amounts greater than 100 EUR before wagering is met;
• moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
• two-tier betting;
• playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;
• other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

7.20 Ak sa zapojíte do akéhokoľvek zneužitia propagácie, podvodu alebo manipulácie, bude to považované za porušenie podmienok. V takýchto prípadoch si okrem iných prostriedkov nápravy, ktoré máme k dispozícii, vyhradzujeme právo zrušiť všetky propagačné akcie, ktorých ste sa zúčastnili, zrušiť a skonfiškovať všetky výhry z nich získané a zabrániť vám v účasti na budúcich propagačných akciách.

Uzatváranie stávok a hazardné hry

8.1 Pri uzatváraní stávky ste povinní skontrolovať, či sú všetky údaje o stávke správne.

8.2 Po podaní stávky ju už nebudete môcť zrušiť. Vyhradzujeme si právo odmietnuť akúkoľvek stávku alebo zrušiť už podanú stávku podľa vlastného uváženia.

8.3 Súhlasíte s tým, že výsledky hier na webovej stránke určuje generátor náhodných čísel, a akceptujete výsledky všetkých takýchto hier. Súhlasíte s tým, že v prípade rozporu medzi výsledkom hry, ktorý sa zobrazí na vašej obrazovke, a výsledkom na hernom serveri, ktorý využíva webová lokalita, je rozhodujúci výsledok na hernom serveri. Súhlasíte s tým, že naše záznamy budú jediným a dostatočným dôkazom pri určovaní podmienok a okolností vašej účasti na príslušnej online hazardnej hre a výsledkov tejto účasti.

8.4 Nezodpovedáme za žiadne straty alebo škody, ktoré by mohli byť potenciálne spôsobené hraním hazardných hier.

8.5 V prípade nezhody týkajúcej sa stávky alebo výhry je rozhodnutie spoločnosti konečné a nevyjednateľné.

Podvod, nezákonné a nesprávne používanie

9.1 Webovú lokalitu je možné používať len na účely osobnej zábavy. Nasledujúce činnosti sú prísne zakázané a budú považované za podstatné porušenie týchto Všeobecných podmienok:

• používanie Webovej lokality na komerčné účely alebo v mene či záujme niekoho iného;
• zapájanie sa do akýchkoľvek podvodných činností vrátane, bez výnimky, používania akýchkoľvek kreditných/debetných kariet alebo iných platobných metód alebo finančných prostriedkov, ktoré vám nepatria, v prípadoch, keď sú finančné prostriedky odvolané/sporné;
• používanie akejkoľvek formy podvodu alebo iných prostriedkov na získanie nekalej výhody alebo vplyvu, vrátane, bez výnimky, využívania softvérovej chyby, medzery alebo chyby, používania softvéru alebo hardvéru na automatizáciu, skreslenie alebo ovplyvnenie výsledku stávok;
• dohadovanie sa s inými zákazníkmi alebo tretími stranami. To zahŕňa okrem iného hranie v záujme iných, zdieľanie informácií, spoluprácu alebo koordináciu s inými;
• používanie nekalých modelov alebo stratégií stávkovania, ako sú stávky s rovnakou, nulovou alebo nízkou maržou, stávky s minimálnym rizikom, hedžové stávky alebo iné podávanie stávok takým spôsobom, že podľa nášho názoru dochádza k zneužívaniu systému, k dosiahnutiu zaručenej výhry alebo k minimalizácii rizika;
• zapojenie do prania špinavých peňazí, financovania terorizmu alebo akejkoľvek inej trestnej činnosti;
• vyhrážanie, obťažovanie alebo zneužívanie iných zákazníkov alebo členov nášho personálu;
• pokus o útok, získanie neoprávneného prístupu alebo sťaženie prevádzky webovej stránky, serverov, na ktorých je webová stránka uložená, alebo akéhokoľvek servera, počítača alebo databázy pripojenej k webovej stránke, pokus o obídenie našich bezpečnostných systémov;
• pokusy o kopírovanie, spätné inžinierstvo, dekompiláciu, modifikáciu, odvodzovanie zdrojového kódu alebo iných informácií zo softvéru pripojeného k webovej lokalite alebo používaného na webovej lokalite, ako aj pokusy o odstránenie alebo zakrytie akýchkoľvek upozornení o vlastníckych právach umiestnených na takomto softvéri alebo jeho používanie na iné účely ako na osobnú zábavu;
• pokusy o predaj alebo prevod vášho účtu na iné osoby alebo o získanie účtov iných osôb.

9.2 Súhlasíte s tým, že nebudete poškodzovať webovú lokalitu ani jej dobré meno.

9.3 Vyhradzujeme si právo z času na čas vykonať kontrolu hry/preskúmanie stávkovej činnosti zákazníka s cieľom overiť dodržiavanie podmienok. Ak sa po takomto preskúmaní ukáže, že sa zákazník zúčastňuje na stratégiách, využíva chyby alebo poruchy softvéru alebo systému alebo sa zúčastňuje na akejkoľvek forme činnosti, ktorú podľa nášho výhradného a úplného uváženia považujeme za zneužívanie, vyhradzujeme si právo zrušiť nárok takéhoto zákazníka na všetky udelené propagačné akcie, anulovať všetky výhry získané z propagačnej akcie, zabrániť nároku na ďalšie propagačné akcie alebo zrušiť účet zákazníka.

9.4 Ak dôjdeme k dôvodnému podozreniu, že ste sa zapojili do podvodu, akejkoľvek nezákonnej alebo nevhodnej činnosti alebo ste inak porušili podmienky, vyhradzujeme si právo podniknúť podľa vlastného uváženia, s upozornením alebo bez neho, ktorýkoľvek z nasledujúcich krokov:

• okamžite zablokovať váš účet a pozastaviť váš prístup na webovú stránku a/alebo jej služby, pozastaviť všetky nevybavené žiadosti o výber a iné platby počas obdobia vyšetrovania;
• natrvalo zrušiť váš účet na webovej lokalite a všetkých ostatných partnerských webových lokalitách na našej platforme a zakázať akékoľvek budúce používanie webovej lokality a partnerských webových lokalít;
• anulovať všetky získané výhry, zrušiť všetky prebiehajúce výbery a skonfiškovať zostatok skutočných peňazí na vašom účte;
• zrušiť akýkoľvek bonusový zostatok na vašom účte a/alebo obmedziť vašu budúcu účasť na našich bonusových a propagačných ponukách alebo vám ich odmietnuť;
• kontaktovať príslušné orgány s cieľom informovať ich o akomkoľvek podozrení z nezákonnej činnosti a/alebo vymáhať akékoľvek platby, ktoré dlhujete Spoločnosti.

9.5 Spoločnosť si vyhradzuje právo informovať príslušné štátne orgány, ako aj iných prevádzkovateľov online kasín, poskytovateľov online služieb a banky, spracovateľov platobných a kreditných kariet, poskytovateľov elektronických platieb, ako aj finančné inštitúcie v prípade podozrenia z podvodnej, nezákonnej alebo inak podozrivej činnosti. Vy sa zo svojej strany zaväzujete poskytnúť plnú súčinnosť pri vyšetrovaní takýchto aktivít.

Obmedzenia zodpovednosti

10.1 Beriete na vedomie a súhlasíte s tým, že spoločnosť nenesie žiadnu zodpovednosť ani kontrolu nad tým, ako používate softvér. Súhlasíte s tým, že používanie služieb Spoločnosti je výlučne vaším rozhodnutím, a súhlasíte s tým, že ste si vedomí všetkých možných rizík a prijímate ich.

10.2 Spoločnosť nepreberá zodpovednosť za akékoľvek dohody, nezákonné konanie, nedbalosť, škodu alebo stratu akéhokoľvek rozsahu vrátane, ale nielen, straty údajov, príjmov, reputácie, ako aj za akékoľvek straty, ktoré Spoločnosť v tomto okamihu nepredpokladá.

10.3 Spoločnosť, ani poskytovateľ softvéru, ani žiadna z našich pridružených alebo prepojených strán nenesie žiadnu zodpovednosť za akékoľvek straty, výdavky alebo škody, ktoré sú predpokladané alebo sú skutočnými dôsledkami:

• akejkoľvek chyby, ktorú ste urobili zadaním nesprávnych informácií;
• akéhokoľvek druhu podvodu, nepravdivej alebo zavádzajúcej činnosti;
• rozhodnutia spoločnosti neprijať váš vklad, odmietnuť otvorenie vášho účtu alebo rozhodnutia o pozastavení alebo zrušení vášho účtu;
• akékoľvek oneskorenie pri prijímaní alebo akceptovaní vkladu alebo zadržaní vášho výberu na dokončenie overenia totožnosti a iných kontrolných postupov;
• používanie vášho účtu na účely, ktoré sa podľa platných právnych predpisov môžu považovať za nezákonné;
• akékoľvek operácie a transakcie, ktoré sa vykonajú po správnom zadaní vášho používateľského mena a hesla;
• akékoľvek neschválené použitie údajov súvisiacich s vami alebo vaším účtom;
• nemožnosť používať webovú lokalitu alebo nemožnosť prístupu k nej z akéhokoľvek dôvodu;
• akúkoľvek činnosť alebo transakciu, ktorú vykoná tretia strana s použitím vášho používateľského mena a hesla;
• nízka kvalita prístupu (alebo absencia prístupu) k webovej lokalite;
• akékoľvek okolnosti mimo priamej kontroly Spoločnosti, vrátane problémov spojených so zariadením a softvérom (vrátane počítačových vírusov a softvéru), systémami prenosu údajov, telefónnymi alebo inými komunikačnými metódami alebo zo strany vášho poskytovateľa internetových služieb;
• strata akýchkoľvek transakcií, ktorá vyplýva z nesprávneho fungovania pripojenia používaného vami alebo inou organizáciou, ktorá prenáša údaje medzi vami, Spoločnosťou alebo inou spoločnosťou, ktorá reguluje platby;
• akákoľvek elektronická komunikácia, ktorá nebola prijatá;
• výsledok akéhokoľvek opatrenia zo strany vlády alebo okolností vyššej moci;
• účasť na hazardných hrách/stávkach, ak je takáto účasť nezákonná podľa platných právnych predpisov krajiny, v ktorej má zákazník bydlisko;
• akékoľvek chyby, opomenutia, preklepy, chyby na webovej stránke alebo v softvéri, ktorý sa na nej používa;
• akýkoľvek priamy alebo nepriamy dôsledok porušenia Podmienok.

Zmeny na webovej lokalite

11.1 Spoločnosť si vyhradzuje právo kedykoľvek vykonať akékoľvek zmeny Podmienok podľa vlastného uváženia.

11.2 Akékoľvek zmeny nadobúdajú účinnosť od dátumu uvedeného v Podmienkach. Je vašou povinnosťou skontrolovať aktualizácie Podmienok pri každom použití Webovej lokality.

11.3 Ak pokračujete v používaní Webovej lokality po vykonaní akýchkoľvek zmien, súhlasíte s týmito zmenami bez ohľadu na to, či ste dostali vecné oznámenie o zmenách alebo ste sa s nimi oboznámili. Ak nesúhlasíte s ktoroukoľvek zo zmien, musíte prestať ďalej používať Webovú lokalitu.

Oznámenia

12.1 Súhlasíte s tým, že nás budete kontaktovať elektronicky. Z času na čas umiestnime na Webovú lokalitu elektronické správy a/alebo vás budeme kontaktovať prostredníctvom e-mailu. Musíte nám poskytnúť správne kontaktné údaje, inak Spoločnosť nemôže niesť zodpovednosť za to, že ste nedostali informácie včas. Všetka korešpondencia vrátane elektronickej komunikácie sa považuje za "písomnú" a za doručenú najneskôr 5 (päť) pracovných dní po jej odoslaní. Spoločnosť má právo, nie však povinnosť, viesť komunikáciu písomne. Ak máte akékoľvek otázky týkajúce sa používania webovej lokality alebo podmienok, kontaktujte nás na adrese: support@lizaro.com.

Postup riešenia sťažností

13.1 Náš zákaznícky servis môžete kontaktovať prostredníctvom e-mailu: support@lizaro.com.

13.2 Sťažnosti sa riešia v zákazníckom servise a v prípadoch, keď zákaznícky servis nemôže prípad vyriešiť okamžite, môžu byť postúpené iným oddeleniam spoločnosti. Zákazník musí byť primerane informovaný o stave svojej sťažnosti.

13.3 Spor je definovaný ako akákoľvek sťažnosť, ktorá:

• sa týka výsledku hazardnej transakcie zákazníka;
• nie je vyriešená v prvej fáze reklamačného konania spoločnosti.

13.4 Tím zákazníckej podpory poskytne prvotnú odpoveď na vašu otázku prostredníctvom e-mailovej schránky podpory. Ak z úvodnej odpovede vyplynie sťažnosť, ako je definovaná vyššie, tím zákazníckej podpory vám odporučí, aby ste svoju podrobnú sťažnosť zaslali v písomnej forme na adresu: complaints@lizaro.com

13.5 V súlade s platnými právnymi predpismi o ochrane údajov a s cieľom dostatočne identifikovať zákazníka, ktorý sťažnosť podáva, ako oprávneného majiteľa účtu, uvediete

• Používateľské meno účtu;
• Celé meno, ako je zaregistrované na účte;
• E-mailovú sťažnosť z registrovanej e-mailovej adresy;
• Predmet e-mailu musí obsahovať dôvod SŤAŽNOSTI;
• Podrobné zhrnutie/vysvetlenie sťažnosti;
• konkrétne dátumy a časy súvisiace so sťažnosťou.

13.6 Po prijatí informácií potrebných na spracovanie sporu Výbor pre riešenie sťažností váš prípad prehodnotí a poskytne vám odpoveď týkajúcu sa predloženého problému.

13.7 O výsledku vašej sťažnosti vás budeme informovať do 10 (desiatich) dní od prijatia sťažnosti. V prípade, že sťažnosť je mimoriadne zložitá a za predpokladu, že povaha prešetrovania je taká, že na jeho ukončenie je potrebný dlhší čas, môže sa táto lehota ďalej predĺžiť.

13.8 If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore further external dispute resolution options here.

13.9 Beriete na vedomie a súhlasíte s tým, že uzatvárate zmluvu o poskytovaní všetkých služieb dostupných na webovej lokalite výlučne so Spoločnosťou. Súhlasíte s tým, že nebudete uplatňovať žiadne nároky ani spory voči žiadnej tretej strane zapojenej do prevádzky webovej lokality, vrátane, okrem iného, dodávateľov softvéru, hier, kurzov, poskytovateľov platieb, spracovateľov platieb a platobných agentov.

Použiteľné právo a súdna právomoc

14.1 Akékoľvek právne nároky alebo spory vyplývajúce z alebo v súvislosti s týmito Podmienkami alebo používaním webovej stránky sa budú riešiť v súlade s platným zákonom.

Ďalšie územné obmedzenia

15.1 Niektoré hry môžu byť v určitých jurisdikciách nedostupné, ako to vyžadujú zásady poskytovateľov hier, ktoré sa môžu z času na čas meniť. Používaním týchto hier zaručujete, že nie ste rezidentom príslušných obmedzených jurisdikcií, ako je uvedené v tejto časti nižšie.

15.2 Hry NetEnt nie sú k dispozícii v Afganistane, Albánsku, Alžírsku, Angole, Austrálii, Bahamách, Belgicku, Botswane, Bulharsku, Českej republike, Dánsku, Ekvádore, Estónsku, Etiópii, Francúzsku, Gruzínsku, Ghane, Guyane, Hongkongu, Iráne, Iraku, Izraeli, Kolumbii, Kuvajte, Lotyšsku , Taliansku, Litve, Mexiku, Namíbii, Nikarague, Severnej Kórei, Pakistane, Paname, Filipínach, Portugalsku, Rumunsku, Singapure, Španielsku, Sudáne, Švédsku, Švajčiarsku, Ukrajine, Sýrii, Taiwane, Trinidade a Tobagu, Tunisku, Ugande, Spojenom kráľovstve , Spojených štátoch amerických, Jemene, Zimbabwe.

15.3 Okrem vyššie uvedených krajín je Planet of the ApesVideo Slot nedostupný pre Azerbajdžan, Čínu, Indiu, Malajziu, Katar, Rusko, Thajsko, Turecko, Ukrajinu.

15.4 Video automat Vikings nie je dostupný v nasledujúcich jurisdikciách: Azerbajdžan, Čína, Francúzsko, India, Indonézia, Kambodža, Kanada, Laos, Malajzia, Mjanmarsko, Papua-Nová Guinea, Katar, Rusko, Južná Kórea, Thajsko, Turecko, Ukrajina, Spojené štáty americké.

15.5. Video automat Narcos nie je k dispozícii v nasledujúcich jurisdikciách: Indonézia, Južná Kórea.

15.6. Street Fighter Video Slot nie je dostupný v týchto lokalitách: Anguilla, Antigua a Barbuda, Argentína, Aruba, Barbados, Bahamy, Belize, Bermudy, Bolívia, Bonaire, Brazília, Britské Panenské ostrovy, Kanada, Kajmanské ostrovy, Čína, Čile, ostrov Clipperton, Kolumbia, Kostarika, Kuba, Curacao, Dominika, Dominikánska republika, Salvador, Grónsko, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamajka, Japonsko, Martinik, Mexiko, Montserrat, ostrov Navassa, Paraguaj, Peru, Portoriko, Saba, Svätý Bartolomej, Svätý Eustach, Svätý Krištof a Nevis, Svätá Lucia, Svätý Tomáš, Svätá Lucia, Svätý Tomáš, Svätý Tomáš, Svätý Tomáš, Svätý Tomáš, Svätý Tomáš. Maarten, Saint Martin, Saint Pierre a Miquelon, Saint Vincent a Grenadíny, Južná Kórea, Surinam, ostrovy Turks a Caicos, Spojené štáty americké, Uruguaj, Americké Panenské ostrovy, Venezuela.

15.7 Okrem toho hry Universal Monsters (Dracula, Creature from the Black Lagoon, The Invisible Man) sa môžu hrať len v nasledujúcich jurisdikciách: Andorra, Arménsko, Rakúsko, Azerbajdžan, Bielorusko, Bosna a Hercegovina, Cyprus, Fínsko, Gruzínsko, Nemecko, Grécko, Maďarsko, Island, Írsko, Lichtenštajnsko, Luxembursko,Malta, Moldavsko, Monako, Čierna Hora, Holandsko, Severné Macedónsko, Nórsko, Poľsko, Rusko, San Maríno, Srbsko, Slovensko, Slovinsko, Turecko, Ukrajina.

Sports Betting Rules

16.1 If you are unsure about the rules related to placing a bet on any particular sport or market, you can refer to this page to find them all explained in full.

16.2 The minimum amount for a bet is 1 EUR. Your maximum amount for a bet differs between sports and regulatory jurisdiction. When customers place a bet, they will see the allowed value specified in the field.

16.3 The operator’s rights:

•  Reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion.
•  May void/cancel the bets: Individual bet requests may be reviewed, and an alternative price or stake offered at our sole discretion. In cases where placed after the outcome of an event is known or after the selected participant or team/participant has gained a material advantage.
•  To void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, the operator reserves the right to cancel any bet that may have been accepted retroactively.
•  To void any or all bets made by any person or group of persons acting to defraud us.
•  To cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc. As well, the operator reserves the right to withhold payment and void the bets if reasonable grounds of to suspect the match-fixing or breach of integrity of the event.

16.4 Customers cannot cancel or change a bet once the bet has been placed and confirmed. (only can use Cashout option)

16.5 We do not accept parlays where two or more objects will affect each other. Even if a customer will have such a bet accepted by mistake, we will cancel such bets afterwards. In such circumstances bets can also be cancelled after result has been determined. The whole bet would be cancelled, even if parts of it are valid.

16.6 In situations where we believe that a bet is placed after the outcome of an event is known or after the selected participant or team/participant has gained a material advantage - we reserve the right to void the bet, win or lose.

16.7 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.

16.8 Irrespective of which betting odds format you select for odds to be shown in your customer account, all bets will be settled based on American odds.

16.9 Multiple bets that combine different selections within the same event are not accepted. (unless it is Betbuilder feature)

16.10 When an event is cancelled, all related bets will be void automatically and accounts refunded. If any match is abandoned due to injury or bad weather etc. all bets that have already been settled until the time of abandonment will stand.

16.11 The operator does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.

16.12 We do make every effort to ensure all live betting information is accurate, however, there may be situations where such information is incorrect. It is the sole responsibility of the customer to check that information is accurate before placing the bet.

16.13 Winnings will be credited to the Customer’s account following confirmation of the final and officially announced result.

16.14 The betting events shall be deemed to have occurred despite the fact that they have not actually finished if match has already lasted at least:

•  Football – 60 min
•  Basketball NBA – 40 min
•  European basketball or in case of playing according to the FIBA and WNBA rules – 35 min
•  Ice Hockey NHL – 54 min
•  Other Ice Hockey – 50 min
•  American Football - 50 min
•  Baseball – for result purposes: 5 innings, but for the outcomes of the betting markets ‘total’ and ‘handicap’ – at least 9 innings
•  Handball – 50 min

16.15 Exceptional circumstances

16.15.1 These rules apply unless superseded by sports specific betting rules.

16.15.2 Abandonment: If the event does not conclude within 12 hours of the scheduled start time, all bets are voided.

16.15.3 Cancellations: If the event is cancelled, all bets are voided.

16.15.4 Postponements: If an event's start time is postponed more than 12 hours from the original scheduled time, all bets are voided.

16.15.5 Change of Opponents: If there is a change in opponents for an event, all bets are voided.

16.15.6 Change of Venue: If there is a change in venue, all bets are voided.

16.15.7 Periods of Time: If the length of the event is modified, all bets are voided.

16.15.8 Dead Heat: In the event that there are more winners than expected, the winnings will be split proportionately.

16.15.9 Change of Surface: If there is a change in surface all bets will stand.

16.16 Dead heat rules

16.16.1 A dead heat is defined as an event in which there are two or more joint winning contracts.

16.16.2 In the case of a dead heat, the winnings made, and losses incurred by users are split according to the number of competitors. The formula for this, along with relevant examples, are given below:

16.16.3 For' bets are decided using this equation:

16.16.4 Return = (Backer’s stake * (number of expected winners/numbers of actual winners)) * original odds.

16.16.5 For instance, if the user placed a for order of €20 on a horse at odds of 4.0 which then finished first in a dead heat with two other runners, their bet would be divided as follows:

16.16.6 (€20 * (1 / 3)) * 4 = €26,67

16.16.7 Profit/loss = return - backer’s stake = €6.67

16.16.8 Against' bets are worked out like this:

16.16.9 Return = ((1 - (expected number of winners / number of actual winners) * original odds) / (original odds - 1)) * original liability

16.16.10 For instance, if a user placed a sell order on the same event for €20 at odds of 4.0, their return would be calculated as follows:

16.16.11 (1 - (1 / 3) * 4.0 / (4.0 - 1)) * 60 = ((0.6667 * 4) / 3) = €53.33

16.16.12 Profit/loss = return - original liability = €53.33 - €60 = -€6.67

16.16.13 In the event of a dead heat in a multi-winner market, only contracts that are tied past the last winning position will be affected. Any winning contracts will then be divided by the number of places remaining.

16.16.14 For example, in a top three horse racing market if the first three horses were involved in a dead heat for first place, then all three would be declared winners and no dead heat calculations would apply.

16.16.15 If two horses tied for 3rd after the first two horses had past the post, then dead heat rules would apply to the 3rd and 4th horses only, with them sharing the final winning position.

16.17 Bet settlement.

16.17.1 All resulting should be based on the official source or official website of the competition in question. In cases where statistics or results from official source are unavailable, or there is significant evidence that the website has incorrect information use of independent sources for settlement can be evoked. In cases of absence of consistent information we will settle bets based on in-house statistics.

16.18 Re-settlements and errors.

16.18.1 Markets are generally settled shortly after the end of the event in question. Sportsbook provider may settle (or partially settle) some markets before the official result is declared, simply as a customer service benefit. However, Sportsbook provider reserves the right to change the market settlement if:

•  The official result was different from the result on which sportsbook provider initially settled the market (for example, a result modified by the competent regulatory body shortly after an event); either
•  The entire market was declared void (for example, in case of suspension of the event).
•  Sportsbook provider reserves the right to accept, limit or reject any bet before confirming it.
•  If technical or system problems or human errors occur, sportsbook provider reserves the right to reverse the settled market or void the bet.
•  If sportsbook provider re-settlement a market, this could result in adjustments to the client's balance to reflect changes in the market settlement.

16.19 Non-participants and injuries.

16.19.1 If a player, team or other competitor has taken part in a sporting event after it has officially started and subsequently does not complete the event for any reason, any bets placed on that player, team or other competitor will be considered valid (i.e. bets on that player, team or other competitor will not be void).

16.19.2 In the event of an injury being announced in a market where the number of games or the price of runners remaining could significantly affect prices, eg top scorer/top run scorer, we reserve the right to void bets, apply a Rule 4 deduction or revert bets to the next price offered after the market has been revised due to news of that injury

16.19.3 This could apply to bets placed between the publication of the news of the injury and the review of the market in question.

16.20 Selections not offered.

16.20.1 Sportsbook provider endeavors to always keep its markets up to date (so that potentially winning selections are always on offer in each market). However, should the ultimate winning team/individual/participant be unavailable for any reason, bets on other selections in the applicable market will stand (and will be settled in accordance with these and any other applicable rules).

16.21 Scoring Screens/Score Centre.

16.21.1 The score screens are indicative only and sportsbook providers will not be held responsible for bets placed on their basis.

16.22 Cash Out.

16.22.1 Cash Out is a feature offered on various Sportsbook single and multiple bets. Cash Out allows you to modify your original bet and lock in a win or loss by settling your bet (or part of it) early, without having to wait for the event to end.

16.22.2 Acceptance of your Cash Out request is not guaranteed and may not be successful if, for example, the market suspends odds movement before your request has been processed, due to an unforeseen technical problem, or if the third-party provider covering the sporting event has not been able to continue coverage as originally agreed. Sportsbook provider reserves the right to suspend or disable the Cash Out feature at any time.

16.22.3 If your Cash Out request is successful, a "success" message will be displayed and your bet (or the relevant part of your bet) will be settled immediately and any winnings equal to the amount shown on the Cash Out button will be returned to your account. Immediately.

16.22.4 Sportsbook provider reserves the right to void settlement of a Cash Out if the bet or a market is settled in error (eg human or technical error). If Sportsbook provider re-settlement a bet, changes to the customer's balance may be made to reflect the changes in the settlement of the bet.

16.22.5 Cash out is not available for wagers placed with Free bets or Risk-Free bets.

16.22.6 Partial Cash Out allows you to cash out a part of your bet while leaving the remainder of your stake to run and be settled upon the final score.

16.23 Bet Builder

16.23.1 BetBuilder is a feature that allows bettors to create a personalized bet on a game by combining multiple outcomes or events within that game. This could include aspects like the number of goals scored, corners won, players to score, or yellow cards issued, all within the same match. The odds for each selected outcome are combined to give a total odds price for the BetBuilder bet. This tool offers bettors the flexibility to tailor their bets based on their predictions for how different aspects of a game will unfold. Markets which can be combined are indicated with a relevant icon. If any individual selection is void, or a player in the bet does not take any part in the match, then the whole bet will be made void. For any obvious pricing errors, sportsbook provider reserves the right to cancel any bets placed at that wrong price.

Betting rules and regulations for specific sports

17.1 Football

17.1.1 Bets on football matches are accepted for the regular time (90 minutes and injury time added), unless otherwise stated. If the betting outcome hits the total or handicap, the bet is refunded. If such a bet is involved in a combination bet, the odds for it become 1.00.

17.1.2 Statistics like shots on goal, corners etc., are based on the number of statistics during the 90 minutes and injury time according to the official betting site data (e.g., UEFA). As for national competitions, statistical data is used from national competition’s official websites.

17.1.3 The result 0:0 is considered an even score.

17.1.4 Who will advance further in the tournament? Criteria by order: stage, place in a group, number of points, goal difference, goals scored.

17.1.5 First Goalscorer/Last Goalscorer: Bets will be settled according to which player scores the First Goal of the match. If the selected player does not start the match and enters the field of play before the first goal scorer market has been won, bets placed on that player in this market will stand. Any unlisted players will count as winners should they score the first goal of the match. In the event that the only goal of the match is an own goal, the No Goalscorer selection will be settled as a winner. If the selection comes on after the first goal already scored, the bets on first player to score on this selection will be void.

17.1.6 Interval Betting: Bets on specific timeframes/intervals, such as Match Result/Goals Scored/Corners/etc. After xx Minutes, will only take into consideration outcomes and occurrences relevant for the specified timeframe/interval. Other events and occurrences that happened outside the specified timeframe will not be taken into consideration for settlement purposes.

17.1.7 For the purposes of these markets, the occurrence is considered to have happened when and if it is executed, not when awarded by the referee. For example, settlement of Time of First Corner will only take into consideration when the corner is actually kicked. If the action needs to be re-taken, bets will be settled with the outcome achieved from the re-taken action.

17.1.8 Cards: Only cards shown to players currently on the pitch will count. Cards shown to managers or players on the bench at the time of receiving the card do not count. Any card shown after the full-time whistle will be disregarded.

17.1.9 Corners: Only corners that are taken will count. If a corner is re-taken, it will only count as one corner.

17.1.10 Run of play: In this type of bet, the leading team is the team which scores the first goal of the game. The change of the leading team during the game does not influence the way the bets are calculated.

17.1.11 Extra Time: All bets are settled after the official statement issued for the extra period only. Any goals, corners, etc. that were taken or scored during the regulation time do not count. Extra time does not include a Penalty shootout. If the match does not go to an Extra Time [ET] all bets are void. Markets offering: 3W Money Line 1st Half 3W Money Line Draw No Bet To Win To Nil 3W Handicap Total Goals Number Of Team Goals Total Team Goals Teams Odd/Even Both Teams To Score 1X2 Rest Of The Match Teams Clean Sheet Goal Crazy Corners Corners 1st Half Double Chance Exact Score Odd/Even 1st Team To Score Last To Score 2nd - 10th Goal (Next Goal)

17.1.12 Penalties Shootout: All bets are settled on the official score for penalty shootout part only. If the match does not go to a penalty shootout all bets are void. Markets offering:

 Penalties HC & OU - all of the penalty kicks taken during shootout

 To Win Penalties

 Total Penalties Taken - all of the penalty kicks taken during shootout

 Total Team Penalties Converted - only converted penalties count for settlement

 Penalties Sudden Death - select if the shootout will exceed the first 10 penalties

 Penalties Exact Score

 Team GK X Penalty Save - Predict if the GK will make a save. If there is no save, all bets will be void.

 Team X Penalty Props - Predict specific method of penalty to be Scored/Missed. If the penalty is Scored/Missed in another way than the listed selections, bets will be settled as losers.

 Team To Take 1st Penalty

 Team To Take Last Penalty

 Team To Miss 1st Penalty Last

 Penalty Score/Miss First Penalty - Twentieth Penalty - choose per each Team if First, Second, Third... penalty taken will be either scored or missed

 Full-time result: This market will be settled on which team has won after regular time has expired or if there is a draw.

 Winning Margin: Pick which team will win and by what goal difference in regular time

 Correct score: This market will be settled on the correct score after regular time has expired.

 Total goals: This market will be settled on the sum of the goals for each team during regular time.

17.1.13 Half-time/full-time winners: This market will be settled on the result at half-time, including stoppage time from the first half, and the result at end of regular time, including stoppage time.

17.1.14 Team to score in both halves: This market will be settled on whether the team scores in regular time (including stoppage time) in both halves of the event.

17.1.15 Team to win both halves: This market will be settled on whether the team scores more goals than their opposition in both the first and the second half (including stoppage time).

17.1.16 Both teams score: This market will be settled on whether both teams will score over the course of the 90 minutes (including stoppage time).

17.1.17 Team Clean Sheet: This market will be settled on whether the stated team keeps a clean sheet (doesn't concede a goal) over the course of the 90 minutes (including stoppage time).

17.1.18 Winner and Both Team to Score: This market will be settled on the winner of the match combined with a prediction on whether both teams will score over the course of the 90 minutes (including stoppage time).

17.1.19 Both Teams to Score and over 2.5: This market will be settled on whether both teams will score over the course of the 90 minutes (including stoppage time) combined with a prediction on whether the total number of goals will be above or below 2.5.

17.1.20 Winner and over 2.5: This market will be settled on the winner of the match combined with a prediction on whether the total number of goals over the course of the 90 minutes (including stoppage time) will be above or below 2.5.

17.1.21 Half-time result and score markets: These markets will be settled based on the result of the game when the half-time whistle is blown (regular time plus any stoppage time).

17.1.22 Over/Under Goals: These markets will settle based on the number of goals scored at the end of regular time and any stoppage time. Penalties or extra-time will not be included.

17.1.23 Total Goals/Total Goals: 1st Half - Predict the total goals scored in the match/1st half by both teams. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined. Over 2.5 - The bet will be a winner if there are 3 or more goals in the match/ 1st half Under 2.5 - The bet will be a winner if there are 2 goals or less in the match/ 1st half

17.1.24 Asian Handicaps: These markets will settle based on the final score at the end of regular time and any stoppage time. Penalties or extra-time will not be included.

17.1.25 Goal Method:

17.1.25.1 Free-Kick – Goal must be scored directly from the free kick. Deflected shots count provided the free-kick taker is awarded the goal. Also includes goals scored directly from a corner kick.

17.1.25.2 Penalty – Goal must be scored directly from the penalty, with a penalty taker as named scorer.

17.1.25.3 Own Goal - If goal is declared as an own goal.

17.1.25.4 Header – Last touch of the scorer must be with the head.

17.1.25.5 Shot – All other goal-types not included above.

17.1.25.6 No Goal

17.1.25.7 Anytime Goalscorer: This market will be settled based on all players who scored at any time during the regular time and any stoppage time. Bets will be voided on players who take no part in the match. Own goals do not count for this market. Subsequent appeals or rulings will not be considered.

17.1.25.8 Team First Goalscorer: This market will be settled based on which player scores the first goal for their respective team during regular time and any stoppage time. Bets will be voided on players who take no part in the match. Own goals do not count for this market. Subsequent appeals or rulings will not be considered. If the selection comes on after the first goal already scored, the bets on first player to score on this selection will be void

17.1.25.9 Total Goals/Total Goals: 1st Half Predict the total goals scored in the match/1st half by both teams. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined. Over 2.5 - The bet will be a winner if there are 3 or more goals in the match/ 1st half Under 2.5 - The bet will be a winner if there are 2 goals or less in the match/ 1st half.

17.1.25.10 Own Goal: Predict if there will be an own goal scored in the match.

17.1.25.11 Draw No Bet: This market will be settled on the full-time result. In the event of a draw all bets will be voided.

17.1.25.12 To advance markets: For tournaments featuring single-elimination and similar formats, this market will be settled on a match's final result, including extra time or penalties.

17.1.25.13 Over/Under Cards: These markets will settle based on the number of cards shown over the course of the 90 minutes (including stoppage time). Yellow card counts as 1, red card counts as 1, one yellow card and one red card counts as 2, two yellow cards leading to a red card as 2. Maximum card count per player is 2. Please note that cards shown to any player not taking part in the game (f.e. substitutes or substituted players including) or team managers do not count towards the total.

17.1.25.14 Over/Under Corners: These markets will settle based on the number of corners taken over the course of the 90 minutes (including stoppage time).

17.1.25.15 Total Team Corners: Total team corners are similar to Over/Under wager. Win/Loss is determined by the number of corners taken by the chosen team. Push rules apply. Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner. If a match is abandoned all bets will be void unless settlement is already determined.

17.1.26 PlayerSpecials

17.1.26.1 Bets placed on players that take part at any point during the match will be considered valid unless stated in the market specific rule, irrespective of the time of inclusion/substitution of the player. Own goals do not count for the settlement of this offer.

17.1.26.2 First Card Received/1st Player Booked/ 1st Player to receive Yellow card - In the event of two or more players receiving a card for the same incident then the player who is first shown a card by referee will be deemed the winner for settlement purposes.

17.1.26.3 Method of Qualification: This market will be settled on the winner of the match combined with a prediction on whether a match will be decided in regular time, extra time or via a penalty shootout.

17.1.26.4 Accumulators: If one selection is voided, the odds of the multiple bet will be reduced to account for the voided selection.

17.1.27 Outright markets:

17.1.27.1 A season or competition is declared as started once the the first game of the scheduled season or competition has begun.

17.1.27.2 If a team is thrown out, disqualified or otherwise removed from a league, one of two actions will apply:

17.1.27.3 If this happens prior to the relevant season/tournament starting, all bets on affected markets will be voided.

17.1.27.4 If this happens after the relevant season/tournament has started, affected markets will stand and the team will be deemed to be relegated/eliminated and all bets on that team will be settled accordingly (assuming that before the end of the season/tournament said team is not reinstated).

17.1.27.5 Top Goalscorer': only the goals scored in the league or competition stated in the quoted division/ tournament count. For example, if a player joins a club during the season, goals scored in a different league will not count, however goals scored in the same league for a different club will count. Own goals will not count nor will goals scored in penalty shootouts. All bets stand whether or not the chosen player plays any minutes of football in the stated competition or season. Dead heat rules apply.

17.1.27.6 Outright Winner': will be settled on the final position/points total of teams at the completion of all scheduled matches. In the event of two or more teams tying the result will be determined by the official result of the governing body. Dead heat rules apply.

17.1.28 Instant match:

17.1.28.1 For the purposes of football, we deem a material event to be one of: goal, penalty, red card.

17.1.28.2 For the purposes of football, we deem a set-piece event to be either a corner or a free-kick deemed dangerous by our data feed.

17.1.28.3 If no data relating to a material or set-piece event is received in the Pending period following an order execution, the bet is confirmed.

17.1.28.4 If data is received indicating that there is a material event potentially occurring (possible goal, possible penalty, possible red card), we halt the markets, and extend the period of pending confirmation for all bets in pending state.

17.1.28.5 If subsequent data indicates this event did not actually happen (no goal, no penalty, no red card), we resume the markets and confirm the bets in a pending state.

17.1.28.6 If subsequent data indicates this event did happen (confirmed goal, confirmed penalty, confirmed red card), we resume the markets and void the bets in a pending state.

17.1.28.7 If data is received indicating there is a significant set-piece occurring (corner kick, free-kick in a dangerous pitch zone), we extend the period of pending confirmations for all bets in pending state, but do not halt the markets.

17.1.28.8 If subsequent data indicates the set-piece has ended (defending team regain possession, ball goes safe, other non-goal event occurs), we confirm the bets in a pending state.

17.1.28.9 If subsequent data indicates the set-piece has lead directly to a goal, we void the bets in a pending state.

17.1.28.10 If data is received indicating that a decision (possible goal, possible penalty, possible red card) will be reviewed using VAR (Video Assistant Referee) technology, we halt the markets, and extend the period of pending confirmation for all bets in pending state.

17.1.28.11 If subsequent data indicates this event did not actually happen (no goal, no penalty, no red card), we resume the markets and confirm the bets in a pending state.

17.1.28.12 If subsequent data indicates this event did happen (confirmed goal, confirmed penalty, confirmed red card), we resume the markets and void the bets in a pending state.

17.1.28.13 If subsequent data indicates that a goal, penalty or red card is reversed after review, we resume the markets and any markets that were determined will be unsettled.

17.2 Basketball

17.2.1 All outcomes are defined according to the final score, including any overtimes, unless there is an offer to bet on a draw after regular time. When there is an offer to bet on a draw after regular time, the main outcomes (1, X, 2, 1X, 2X, 12) in such match are defined by the regular time (without overtimes).

17.2.2 All other kinds of bets, including the bets on statistical data, are defined by full time (including all overtimes). If a team gets a technical foul prior to the start of a match (for ex. the basket is broken, the team is trying to delay the match, there is a fight between players and in result there is a technical foul, etc.), bets on 'First to scores’ are still valid.

17.2.3 In cases where an overtime is played, not because of the regular time result being a draw, but because it is required by tournament regulations, all bets are settled according to regular time result. As for bets on player performances in such a match, all bets are settled including over-time.

17.2.4 Wagering is available on the performance of a named basketball player in a variety of achievements e.g., points, rebounds, assists, blocks, free throws, etc. Markets will be settled according to game stats from the respective official competition site published on the day of the game. Relevant players must see court-time for bets to have action. Overtime counts for any player props unless specified otherwise. If player does not see any court-time, bets on such player’s markets will be void.

17.2.5 Specifically, for in-play bets; if, after placing a bet, the selected player does not see any further court-time, bets will be void.

17.2.6 Individual player's performances are matched for betting purposes in a player match-up. Handicaps may be used and are applied to each player's actual score to determine the result.

17.2.7 3x3, Streetball and Big3 match versions of the sport, settlement will be based on official competition rules. Where a match starts but is not completed, bets will be void unless the specific market outcome is already determined.

17.2.8 Match winner: This market will be settled on which team has won after the game has ended. Overtime counts for this market unless you are betting on a match winner market which includes a draw price.

17.2.9 Quarter result: These markets will be settled based on which team scores more points in the specified quarter.

17.2.10 Over/Under: Predict if the points scored by both teams will be over or under a given number.

17.2.11 Half-time/full-time: (6-Way market) This market will be settled on the result at half-time and the result at full-time. Overtime does not count for is included for Half-time/full-time markets.

17.2.12 Point spreads: These markets will settle based on the final score at the end of the game. Overtime counts for point spread markets.

17.2.13 Quarter handicaps: These markets will be settled on the number of points scored in the specified quarter.

17.2.14 Quarter Over/Under markets: These markets will be settled on the combined number of points scored in the specified quarter.

17.2.15 Half Over/Under markets: These markets will be settled on the combined number of points scored in the specified half.

17.2.16 Quarter odd or even score: These markets will be settled based on whether the combined number of points scored in the specified quarter is odd or even.

17.2.17 Half odd or even score: These markets will be settled based on whether the combined number of points scored in the specified half is odd or even.

17.2.18 Second Half / Fourth Quarter Markets – All second half and fourth quarter market selections do not include Overtime periods if they occur.

17.3 Baseball

17.3.1 Bets on these sports are accepted for the entire match time (including overtimes) if it is not stated otherwise. In Baseball, bets on totals and handicaps are accepted for the entire time of the event (including overtimes). If the result including the handicap is a draw or if the total is hit, the bet is refunded. If such an outcome is in a combination bet, then the odds for this bet is 1.00.

17.3.2 Starting Pitchers published on baseball markets are available for information purposes only. Any starting pitchers that are shown in your betting history and/or on your bet slip will not affect your bet, and all bets remain valid, whether the starting pitcher shown starts the match or not.

17.3.3 Bets will be settled as their outcomes become determined. Later decisions to void markets will not affect earlier settled markets if the outcomes of which are unaffected. Matches must begin within 36 hours of the initially scheduled start time, or be voided. If a match begins but is later abandoned or postponed an official result must be declared within 36 hours for outstanding bets that have not yet been unconditionally determined to be valid. Extra innings will be included unless stated otherwise.

17.3.4 At least nine innings (or 8.5 innings if the home team is ahead) must be completed for bets on ‘Total runs’ or ‘Run line’ markets to be valid. This applies except in cases where the match was always scheduled to be played with less innings, (for example scheduled 7 innings double header matches during the 2020 MLB season) or where the outcome of the market has already been determined.

17.3.5 If a match is scheduled to be played with less than 9 innings, at least the stated number of innings (or half an innings less if the home team is ahead) must be completed for bets on 'Total runs' or 'Run line' markets to be valid unless the outcome of the market has already been determined.

17.3.6 If a game is abandoned all bets placed on winner markets will be voided:

17.3.7 If the game is not replayed within 36 hours of the original start time or unless five innings have been played (or 4.5 innings if the home team is ahead).

17.3.8 An official result must still be declared in either of the above cases in order for bets on the winner market to be settled.

17.3.9 Unless otherwise specified, such as for MLB below, all bets will stand regardless of whether a listed starting pitcher starts the first innings for their respective team or not.

17.3.10 Live-Betting: All bets are action regardless of pitching changes. Extra innings count.

17.3.11 Money line Predict: which team will win the game.

17.3.12 Regular Season Wins/Match-Ups: Team must complete at least 160 MLB regular season games (including tie breakers) for bets to have action unless the remaining games during the course of the season do not affect the result.

17.3.13 Total Hits Total: Hits market will be settled by using the official MLB box score immediately following the conclusion of the game. The game must go at least 9 innings (8.5 innings if home team is winning) and both listed pitchers must start for the wager to have action. Extra innings count.

17.3.14 Odd/Even: A prediction of whether the total number of accumulated runs in a game will add up to an odd or even number. The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets to have action.

17.3.15 Series betting: Bets are void if the statutory number of games (according to the respective governing Organizations) are not completed or changed.

17.4 American Football

17.4.1 Bets on these sports are accepted for the entire match time (including overtimes) if it is not stated otherwise. In Baseball, bets on totals and handicaps are accepted for the entire time of the event (including overtimes). If the result including the handicap is a draw or if the total is hit, the bet is refunded. If such an outcome is in a combination bet, then the odds for this bet is 1.00.

17.4.2 Match winner: This market will be settled on which team has won after the game has ended. Overtime counts for this market unless you are betting on a match winner market which includes a draw price.

17.4.3 Live-Betting Live: betting game bets include overtime. Points are considered regardless of whether they are scored before or after the bet is placed.

17.4.4 Quarter result: These markets will be settled based on which team scores more points in the specified quarter.

17.4.5 Half-time/full-time: This market will be settled on the result at half-time and the result at full-time. Overtime does not count for Half-time/full-time markets.

17.4.6 Point spreads: These markets will settle based on the final score at the end of the game. Overtime counts for point spread markets.

17.4.7 Quarter handicaps: These markets will be settled on the number of points scored in the specified quarter.

17.4.8 Over/Under markets: These markets will be settled on the combined total score at the end of the game. Overtime does count for over/under markets.

17.4.9 Quarter Over/Under markets: These markets will be settled on the combined number of points scored in the specified quarter.

17.4.10 Half Over/Under markets: These markets will be settled on the combined number of points scored in the specified half.

17.4.11 Quarter odd or even score: These markets will be settled based on whether the combined number of points scored in the specified quarter is odd or even.

17.4.12 Half odd or even score: These markets will be settled based on whether the combined number of points scored in the specified half is odd or even.

17.4.13 Total team points: "Total team points" is similar to Over/Under Wager. Win/loss is determined by the points accumulated by a named team.

17.4.14 To Qualify: Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification bets will be void.

17.4.15 Team to Score First Touchdown: Predict which team will score first TD in the game. If the match is not completed, then all bets are void unless the market has already been determined.

17.4.16 Team to Score Last Touchdown: Predict which team will score last TD in the game. If the match is not completed, then all bets are void.

17.5 Bandy

17.5.1 At least 80 minutes of the match must have been played for bets to be considered valid. All bets are regular time only unless other is stated. All games must start on the scheduled date (local stadium time) for bets to have action. The exception is if we advertise an incorrect start time. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, bets placed based on the original listing will be void. All match markets will be settled on the score at the end of regular time and will exclude overtime if played, unless otherwise stated.

17.5.2 If scheduled playing time is changed from 2 halves x 45 minutes to 3 periods x 30 minutes, full time bets will be considered valid and half-time bets will be void. Halves markets - The relevant half must be completed for bets to have action unless the specific market outcome is already determined.

17.6 Ice Hockey

17.6.1 Bets are accepted for the final winner (including overtime and shootouts), entire match (including overtime, but not the shootout), full time (60 minutes), unless otherwise stated. Handicap and Total bets are accepted for the full time only (60 minutes). If the result including the handicap is tied or if a Total is hit, the bet is refunded. In case such a bet is in a combination, its odds are turned into 1.00. Bets for the correct score are settled according to the full time (60minutes). Bets on statistical data (shots on goal, penalty minutes, goals by player, assists, efficiency points and so on) are settled according to the data of full time (60 minutes). If a match does not begin at the scheduled time and is not played within 36 hours of the original scheduled start time, all bets are voided.

17.6.2 1st/2nd/3rd Period: Bets settled on the first/second/third period result only. The 3rd period excludes overtime. The relevant period must be completed for bets to have action. If a match is abandoned during the second period, all first period bets are still valid. If a match is abandoned during the third period, all first/second period bets are still valid.

17.6.3 ML Predict: predict the winner of the match including overtime and penalties.

17.6.4 Over/Under: Predict the total goals achieved in a match. Over/Under bets on pre and live games will be settling with the regulation result. Examples: Over 2 Bets win if there are three or more goals scored in the match. If there are two goals exactly, the stake is returned. Bets lose if there is 0 or 1 goal scored in the match. Over 2.5 Bets win if there are three or more goals scored in the match. Bets lose if there are 0, 1 or 2 goals scored in the match.

17.6.5 Winning Margin: Pick which team will win and by what goal difference in regular time

17.6.6 Total Goals: Predict the total goals achieved in the match.

17.6.7 Number of Goals: Bet on the total number of goals scored by the two teams within the official 60-minute play. Own goals are counted for betting purposes.

17.6.8 Draw No Bet: Predict the winner team. In the event of a draw all bets are void and stakes are refunded.

17.6.9 Overtime: Predict whether the game will go to overtime or not

17.6.10 Most Goals: Predict in which period the most goals will be scored. If 2 or more periods have the same score, all bets will be void. Most goals excludes overtime

17.6.11 1st To 3 Goals: Predict which team will be the first to score 3 goals. Over time is included for this bet type for all leagues. All penalty shootouts will be considered as one goal. For example: if team A is the first team to score in a penalty shootout when the regulation time is tied with 2:2, and team B won the penalty shootouts, then team B is the first team to score for this purpose.

17.6.12 Finishing Position: Predict which team will be ahead in final tournament position. If one or more teams fail to start the tournament, all bets are considered void and stakes will be refunded.

17.6.13 Regular Season Point Totals: All scheduled games must be played for wagers to have action.

17.7 Tennis

17.7.1 Bets involving handicaps and totals are settled according to the entire match time. If the result including handicap is tied or the total is hit, the bet is refunded. If the bet is included in a combination, the odds are turned into 1.00. If it is a match between teams (like Davis Cup) and one or more players are not participating in a match and are replaced by others, the bets remain valid.

17.7.2 If it is a doubles match and one of the players is not participating in the match and is substituted by another player, the bets on this match are refunded (odds turn into 1.00). If in the moment of betting there are no certain players announced, the bets remain valid. If the match format changes (for ex. 2 sets instead of 3), the bets on such match are refunded (odds are turned into 1.00.

17.7.3 In case the match is not fully completed due to player’s early retirement (for example due to the injury), the bets on the winner of the match are voided and refunded. The bets on the statistics of the match (aces, double faults, serve speed and similar), which are not known (or are affected) until the early retirement, are voided and refunded. The bets on the statistics of the match (aces, serve speed and similar) that are known (or are not affected) until the early retirement, remain valid. In case a player, who started the tournament, withdraws due to an injury or any other reason, all bets related to their performance in the tournament remain valid.

17.7.4 Surface data is of informative nature, so if it changes, the bets remain valid. If one of the participants does not complete the match, only the outcomes of the games played remain valid, and in the option of interpretation of the winner of the competitions, the winning is paid only taking into consideration the effective technical victory. Bets with other betting outcomes are canceled. If one of the participants did not start in the match (disqualification, injury, etc.), the odds for the match are turned into 1.00. In all such cases bets are refunded (odds are turned into 1.00).

17.7.5 No refunds for non-starters and unlisted winners. All bets stand if a player withdraws before or during the tournament.

17.7.6 Winner Full Time including Live Betting: If the full statutory number of sets hasn’t been completed, all bets will be deemed as void.

17.7.7 Asian Handicap & O/U Sets Full Time: including Live Betting Refers to the sets played in the match. Win/loss is determined by the number of sets accumulated by both players. If the full statutory number of sets hasn’t been completed, all bets will be deemed as void. A super tie break is considered as one set for bets on O/U.

17.7.8 Games Point Winner / Games First Point Winner Predict: which player will win the stated point. The nominated point will be featured in the name of the bet type, for example: 1st set - 5th game – 1st Point Winner. If a point is not played for any reason – it is awarded by the umpire as a penalty point, the game or the match is over before the point is played, a player withdraws, etc. – bets on it will be void. In the event of the next scheduled game(s) being a Tie-break all bets on that game(s) will be void, with the exception of ‘Next Game First Point’.

17.7.9 Game Winner Predict: which player will win the stated game. The nominated game will be featured in the name of the bet type, for example: 2ndset – 7th game – Winner. If a game is not completed for any reason, bets on it will be void. Tie break games will not be counted for this bet type.

17.7.10 Game Exact Score Predict: the points of the winner and his opponent in the stated game by choosing from the given options. The nominated game will be featured in the name of the bet type, for example: 1 st set – 8th game – Exact Score. If a game is not completed for any reason, bets on it will be void. In the event of the next scheduled game(s) being a Tie-break all bets on that game(s) will be void, with the exception of ‘Next Game First Point’.

17.7.11 Accumulators: If one selection is voided, the odds of the multiple bet will be reduced to account for the voided selection.

17.7.12 Outright

 Predict the winner of the tournament: If the selected player does not play a point, all bets on the player are void.

 Winning Continent: Predict which continent will the winner of the tournament come from? Nationality, as displayed by the sport's governing body, will be used for settlement purposes.

 Winner Age O/U: Predict if the winner of the tournament be above or below the stated age. If the winners age is the same as the line, the number of days after the players birthday will be taken into account 182 days or under will be settled as under whereas 183 or over will be settled as over.

 Winner Without X: Predict the winner of the tournament without the stated player. If the stated player wins the tournament the runner up will be settled as the winner. First-time winner - Predict if the winner of the tournament has won it previously.

 Total Aces O/U Tournament: Predict if the total Aces in the tournament be above or below the stated line.

 Total Holds O/U Tournament: Predict if the total holds of serve in the tournament be above or below the stated line.

 Total Double Faults O/U Tournament: Predict if the total Double Faults in the tournament be above or below the stated line.

17.8 Formula-1

17.8.1 Winner: A winner is the racer who finished first according to the primary classification protocol right after the race.

17.8.2 Finishing Position: The racer's finishing position in an interval according to the race protocol (first to third, third to sixth, etc.).

17.8.3 Better Result/Performance: A bet on which of the two racers will perform better. The better performance is the higher position in the final classification. If both players did not finish the race, the better performance is considered to be by the racer who finished more laps. If both racers did not finish the race and completed the same number of laps, the bet on this outcome is refunded (odds turn into 1.00).

17.8.4 Finish/Will not Finish: Bet on whether the racer will finish the race (whole distance). A racer who trailed the leader by a few laps, but was still classified, is considered to have finished the race.

17.8.5 Fastest lap: Bets are accepted on which racer will achieve the best single lap time.

17.8.6 Safety car: Bets on whether the safety car will be involved in a race.

17.9 Handball

17.9.1 According to the Chinese Handball League rules, if one of the teams has a 15-goal advantage over its opponents, the game ends and the team in the lead is declared the winner. All bets made on such game remain valid. All bets are regular time only unless other is stated.

17.9.2 Live-Betting: If the event is not completed, then all bets will be void, unless otherwise stated or the outcome has already been determined.

17.9.3 Over/Under: Predict if the total number of goals scored by both teams will be over or under a given number. If the game is abandoned then all bets will be void, unless the outcome has already been determined.

17.9.4 Alternative Goals: Predict if the total number of goals scored by both teams will be over or under a given alternative number. If the game is abandoned then all bets will be void, unless the outcome has already been determined.

17.9.5 1st Half Bets (1X2, Handicap and Over/Under): are settled on the first half result only. If the 1st half is not completed then all bets are void, unless the outcome has already been determined.

17.9.6 2nd Half Bets (1X2, Handicap and Over/Under): are settled on the second half result only. If the 2nd half is not completed then all bets are void, unless the outcome has already been determined.

17.9.7 First team to score/Last team to score: Predict which team will score the first/last goal in the match. Own goals count towards the team credited with the goal. If a game is abandoned after a goal is scored, then all bets on First team to score will stand, while bets on Last team to score will be void.

17.9.8 Odd/Even: A prediction of whether the total number of accumulated goals by both teams will add up to an odd or even number.

17.9.9 Halftime/Fulltime: Predict the result of a match at halftime and at the end of regular time. If a game is abandoned, bets will be void. Example: If you choose 1/X, you bet on the home team to lead in the first half and the match to end in a draw. Extra time doesn’t count.

17.9.10 Race to X Goals: Predict which team will be the first to reach X goals. If the game is abandoned then all bets will be void, unless the outcome has already been determined. Includes Neither.

17.9.11 Highest Scoring Half: Predict in which half most goals will be scored. Includes Draw.

17.9.12 Total team goals "Total team goals": is similar to Over/Under Wager. Win/loss is determined by the goals accumulated by a named team. If the game is abandoned then all bets will be void, unless the outcome has already been determined.

17.10 Poker

17.10.1 The player needs to reach a higher spot in the event and cash than the other player or the player needs to last a level longer than their opponent. If not - the H2H bet is void. Both players must compete in the tournament or bets are off and the bet is refunded.

17.10.2 Biathlon, Skiing, Ski Jumping, Alpine Skiing, Nordic Combined, Speed Skating, Kayak, Shooting, Surfing

17.10.3 Both competitors/teams quoted in the head-to-head must leave the start line for bets to stand. If neither competitor/team finishes in an event with multiple runs, the number of runs completed will determine the winner. If one of the competitors/teams did not start the competition, bets will be voided. Bets will be settled according to the final standings, unless otherwise stated.

17.11 Athletics

17.11.1 The winner is determined by the official results list. In "Head-to-Heads", the participant who has the best final position wins. If one participant should proceed further than the other one, the one proceeding the furthest will win. If both participants get knocked out on the same level, for instance if both participants fail to proceed from the quarter-finals, bets are considered void and the odds is set to 1.00. If one participant is a no show all head-to-head or special bets involving that participant will be void, however outright bets will stand.

17.12 Aussie Rules

17.12.1 The winner is determined by the official results list on AFL. If any match ends in a draw/tie, including overtime if played, then stakes will be refunded unless a price is offered for the draw/tie.

17.12.2 Gameplay specifics: Like many other codes of football, the way to score points is to score goals. In Australian Football, there are two types of scores: a goal and a behind. A goal umpire judges whether a goal or behind is scored.

17.12.3 Game length: The length of a game of Australian Football can vary from league to league but is generally around 15 to 25 minutes per quarter. In the AFL, each quarter runs for 20 minutes plus time on – which makes up for time occupied in stoppages, such as when the ball going out of bounds, injuries, goals (or behinds) being kicked, or when the umpire is setting the angle of a free kick on goal. Time is kept by two off-field officials, known as "timekeepers", who sound the siren at the start and end of each quarter. A typical AFL quarter might run from 27 to 33 minutes, but may be even longer if, for instance, injuries cause delays. AFL breaks after the first and third quarters are six minutes, with a 20-minute break at halftime.

17.12.4 1st Quarter / 2nd Quarter / 3rd Quarter / 4th Quarter: Bets settled on 1st/2nd/3rd/4th – Quarter Result final result only. If a match is abandoned at any time those Quarter markets that are already determined will stand.

17.12.5 1st Half / 2nd Half: Bets settled on the first/second half result only. Bets will be void if the match is abandoned before half time. If a match is abandoned during the second half all first half bets are still valid.

17.12.6 Total Points / Goals / Behinds: Predict how many Points (combined between Goals & Behinds), Goals or Behinds (counted as separate scoring) – will be scored during the match.

17.12.7 Winning Margin: Predict the Team to win the Match and the victory margin.

17.13 Badminton

17.13.1 All bets are settled according to the official results of the event in question. If a specific event is suspended or postponed, bets remain valid provided that the event is completed on the same venue within 12 hours.

17.13.2 One full game must be completed for bets to stand. If less than 1 game is completed in the match, all bets will be considered void. If any participants retire, the handicap bets and Over/Under bets will be considered as void unless there is no possible way the match could be played to its natural conclusion without unconditionally determining the result of that market.

17.14 Beach Soccer

17.14.1 All bets are regular time only unless otherwise stated. Regular time is defined by the official rules published by the respective governing association. If a match starts earlier than the scheduled time, all bets placed after the actual time started will be deemed void.

17.14.2 No adjustments to settlement will be made for any changes or adjudications made by governing bodies after the event or tournament.

17.15 Beach Volleyball

17.15.1 No refunds for non-starters and unlisted winners. All bets stand if a player withdraws before or during the tournament.

17.16 Boxing/Martial Arts

17.16.1 Results will be graded based on the official result decided at ringside. The result may be revised or altered after initial presentation by the ring announcer. Bets are not official until results verified by officials at the fighting venue.

17.16.2 Any alterations after the ringside result by sanctioning body which overturns of a fight decision based on appeal, lawsuit, drug testing result, or any other sanction will not be recognized, and bets will remain as they were based on ringside result.

17.16.3 Bets on a fighter to win by "KO/TKO" are consider winners if the fighter KO, TKO or corner stoppage only.

17.16.4 For settlement purposes where a half round is stated then up to and including 1 minute and 29 seconds, will determine settlement as ‘Under’; 1 minute 30 seconds and after will determine settlement as ‘Over’ the respective round quote.

17.16.5 For MMA fights specifically, where a half round is stated then 2 minute 30 seconds of the respective round will define the half to determine under or over.

17.16.6 When a draw occurs, wagers on either fighter to win are refunded apart from any bets where the draw option is offered. Any other bets are graded according to their specific wording.

17.16.7 Any fight that is deemed "no contest" or "no decision" will have all wagers refunded.

17.16.8 Winner: All bets will be valid regardless of changes to number of rounds to be fought. Declaration of a draw - all bets will be void and stakes will be refunded, except otherwise stated (3 Way ML). This includes a fight which ends in a Majority Draw. Bets will be settled on the official result announced in the ring. Subsequent appeals/amendments do not affect settlement (unless the amendment was made due to human error when announcing the result).

17.16.9 Draw or Technical Draw: Draw is scorecard draw. Technical Draw is if the referee stops the fight before the start of the 5th round, for any reason other than Knockout, Technical Knockout or disqualification.

17.16.10 Total Rounds: If for any reason the number of rounds in a fight is changed then bets already placed will be void and stakes returned. For settlement purposes where a half round is stated then 1 minute 30 seconds of the respective round will define the half to determine under or over. In the case of Women’s Boxing and 2 minute rounds over 1:00 will define the half of the round. For example: Over 90 seconds into the 7th round of a boxing fight will equal Over 6.5 rounds

17.16.11 KO or TKO: Knockout (KO) is when the boxer does not stand up after a 10 count. Technical Knockout (TKO) is the 3 knockdown rule or if the referee steps in. Any corner retirement will be considered a technical knockout (TKO) unless the fight is subsequently decided by the judges’ scorecards or is a declared a No Contest.

17.16.12 Technical Decision: Decision is on scorecard points between the judges. Technical Decision is settled by the judges’ scorecards at any time other than at the end of the scheduled rounds.

17.16.13 Majority Decision: Decision is on scorecard points between the judges. Majority Decision is defined as the same fighter scoring more points than the other, on two of the judges' scorecards, but the third judge scoring equally for both fighters (a draw).

17.16.14 Split Decision: Decision is on scorecard points between the judges. Split Decision is defined as the same fighter scoring more points than the other on two of the judges' scorecards, but the third judge scoring the other fighter as the winner.

17.16.15 Unanimous Decision: Decision is on scorecard points between the judges. Unanimous Decision is defined as the same fighter scoring more points than the other on all three of the judges' scorecards.

17.16.16 Disqualified Opponent: Defined as when a bout is stopped short of a KO, TKO or judges' decision because, intentionally, one or both contestants have repeatedly fouled or violated other rules, and the referee declares a disqualified boxer who as a result automatically loses the bout to the opponent.

17.17 Cricket

17.17.1 Results will be settled according to the official competition rules. All bets are regular time only unless otherwise is stated. In the case of a draw in regular time on a market where the draw has not been offered.

17.17.2 1st Over Total Runs: Prices will be offered for the total runs scored during the 1st over of the match. Only Extras and Penalty runs accredited to a specific delivery will count for settlement purposes. The over must be completed for bets to stand unless settlement is already determined.

17.17.3 1st Wicket Method: The options available are: Caught, Bowled, LBW, Run Out, Stumped and Any Other (includes Sent Off/Retired Out). Bets will be settled on the 1st wicket to fall in the match. If no wicket falls during the match, then all bets will be void.

17.17.4 Most Run Outs 3-Way: Prices will be offered on which team creates the most runouts whilst fielding. If a match is reduced in overs and a match result is reached, then the team who effected most run-outs whilst fielding regardless of the amount of overs bowled will be the winners.

17.17.5 Player of the Match: Bets will be settled on the officially declared player of the match.

17.17.6 To Score Most Runs: Both players must reach the crease for bets to stand. Settlement is based on the official score(s) of the specified batsman.

17.17.7 1st Innings Run Handicap: Both team's 1st Innings must be completed (including declarations) for bets to stand.

17.17.8 Most Sixes (Series): In the event of two or more players ending on an equal number of sixes then dead-heat rules apply.

17.17.9 Batsman Matches (Series): In Test Series, runs scored in both innings will count. In the event of two or more players ending on an equal number of runs then bets void.

17.17.10 Method of Dismissal (2-Way): The options available are: Caught and Not Caught. If no further wickets fall all bets will be void.

17.17.11 1st Innings Score: Prices will be offered for the number of runs scored during the 1st innings of the match, regardless of which team bats first.

17.17.12 A Hundred to Be Scored in the Match: The following minimum number of overs must be scheduled, and there must be an official result (Duckworth - Lewis counts) otherwise all bets are void, unless settlement is already determined.

17.17.13 Twenty20 Matches: The full 20 overs for each team.

17.17.14 One Day Matches: At least 40 overs for each team.

17.17.15 Test and First Class Matches: The whole match counts. In drawn matches there must be a minimum of 200 overs bowled.

17.18 Cycling

17.18.1 Stage Rider H2H’s: For match betting, both participants must start the event for bets to be valid. All bets will be settled according to the official ruling federation (UCI, or any other official federation).

17.18.2 If for whatever reason a selection/participant does not start a Cycling race, the bet is lost even if the event takes place. No refunds for non-starters.

17.18.3 All bets will be void on tours that are abandoned unless five stages have been completed and official result has been called unless otherwise stated or the bet has already been settled. All bets will be void on individual races or stages that are abandoned before an official result has been called unless otherwise stated or the bet has already been settled.

17.18.4 Race/Stage Winner: Predict which cyclist or team will win the Race/Stage in question.

17.18.5 Individual/Team Head 2 Head: Predict which team/cyclist will achieve higher finishing position in the race. All teams/cyclists in question should start the race, otherwise bets will be voided. At least one of the teams/cyclists in question should finish the race, otherwise bets will be voided.

17.18.6 Special bets: Predict the winner of a special category in the race, such as 'King of the Mountains', 'Best sprinter', 'Best young player' etc., which are awarded with relevant colored jersey (red, green, white, etc.)

17.19 Curling

17.19.1 Tournament Winner: If for whatever reason a selection/participant does not start a Curling event, the bet is lost even if the event takes place. No refunds for non-starters.

17.19.2 Match Betting: All matches will be settled on the final score. For betting purposes extra ends will count.

17.19.3 Winner: Predict which team will win the match. If the match is not completed, all bets are void.

17.19.4 Full Time Handicap: Predict which team will win the match after the handicap scores have been applied. All bets will be void if the match is not completed.

17.19.5 Full Time Over/Under: Predict the total number of points in the match. If the match is not completed then all bets are void unless the market has already been determined.

17.19.6 Outright: Predict the team that will win the tournament. Bets will be settled on the official standings

17.20 Darts

17.20.1 No refunds for non-starters and unlisted winners. All bets stand if a player withdraws before or during the tournament. If the match starts but does not finish the player that progresses to the next round will be deemed the winner.

17.20.2 If a match is not completed for any reason all bets on Match Legs/Sets Under/Over, Total Match Legs/Sets and Handicaps will be voided unless the result is already determined.

17.20.3 In the event of a match starting but not being completed, the player progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes. For Premier League darts events, match betting may be offered in the form of 3-Way, and 2-Way markets. For settlement purposes the 3-Way market includes the Tie option. Bets will be void in the 2-Way market if the match result is a tie.

17.20.4 Pre-Live betting: Outright Predict the winner of the tournament. In the event of a non-runner, all bets are void.

17.20.5 In-Play betting: Bets on any match market abandoned before the full completion of the statutory number of legs/sets will be void.

17.20.6 Winner Full Time: Predict which player will win the match. In the event of a match starting but not being completed, the player progressing to the next round or being awarded the victory is deemed the winner for settlement purposes. In the event of the statutory number of sets/legs being changed or differing from those offered for betting purposes then all bets will stand. Bets are void in the two-way market if the match result is a tie.

17.20.7 Handicap: Predict which player will win the match after the handicap scores have been applied. In the event of the statutory number of sets/legs not being completed, changed, or differing from those offered for betting purposes then all bets are void. All bets will be void if match is not completed.

17.20.8 Exact Score: Predict the exact score of the game. If match is not completed, then all bets are void.

17.20.9 Draw No Bet: Predict the winner. In case of draw, all bets are void. If match is not completed, then all bets are void.

17.20.10 Over/Under Full Time: Predict the total number of sets/legs completed in the match. If the match is not completed, then all bets are void unless the quote has been exceeded.

17.20.11 Handicap Full Time: Predict which player will win the match after the handicap scores have been applied. In the event of the statutory number of sets/legs not being completed, changed, or differing from those offered for betting purposes then all bets are void. All bets will be void if match is not completed.

17.20.12 Over/Under Full Time: The prediction of the total number of sets/legs completed in the match. If the match is not completed, then all bets are void unless the quote has been exceeded

17.21 Field Hockey

17.21.1 The winner is determined by the official results list. Where the venue of any arranged match is changed the selection will be void.

17.21.2 Winner- Outright: Predict the winner of the league/tournament. Bets will be settled according to the final standings, including playoffs if played, unless otherwise stated.

17.21.3 Group Winner Bets: are settled according to the final Group position.

17.22 Futsal

17.22.1 All bets are regular time only unless otherwise stated. Regular time is defined by the official rules published by the respective governing association. If a match starts earlier than the scheduled time, all bets placed after the actual time started will be deemed void.

17.22.2 No adjustments to settlement will be made for any changes or adjudications made by governing bodies after the event or tournament.

17.22.3 Water polo

17.22.4 All match markets will be settled on regulation time, unless stated otherwise. Regulation time must be completed for bets to stand unless otherwise stated. In the event of a match starting but not being completed then bets will be void

17.23 Floorball

17.23.1 All games must start on the scheduled date (local stadium time) for bets to have action. All bets are settled according to the official results of the event in question. At least 55 minutes of a match must have been played for bets to be considered valid. All bets are regular time unless otherwise stated. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, bets placed based on the original listing will be void.

17.23.2 All relevant markets, available either for pre-live or live betting, has been specified at the end of the respective bet type inside square brackets, clarifying how the settlement will affect the selections.

17.23.3 Specific Market Rules (Excluding OT) :

17.23.4 First To Score: If the match is abandoned before a goal is scored then bets will be void.

17.23.5 Total Goals Odd/Even: If there is no score all bets will be settled as Even.

17.23.6 Winning Margin: includes Tie.

17.23.7 Highest Scoring Period: Predict the highest scoring period. Excludes overtime, if 2 or more periods have the same score, Draw will be settled as the result.

17.23.8 1st period/ Full Time: Predict the winner at the end of the 1st Period and the Full Time winner.

17.23.9 Race To X Goals: includes Neither.

17.23.10 Settlements: All settlements are based on the statistics and results provided by the official website of the league’s governing body on the day of the game, unless otherwise stated.

17.24 Golf

17.24.1 Bets are settled according to official tournament and match results. For ‘Round’ head to head’s it is required that both participants play at least one ball each in the particular ‘Round’ for bets to stand. For ‘Tournament’ head to heads it is required that both participants play at least one ball each in the tournament for bets to stand. Should both golfers fail to complete all rounds then the golfer with the higher finishing position is the winner.

17.24.2 If the event is shortened, for instance due to adverse weather, bets will be settled as long as there is an official tournament result (according to the tournament rules, e.g. a minimum of 54 holes played in a PGA tournament) regardless of the number of rounds played.

17.24.3 Bets accepted after the end of a day’s play are void if there is no further play that counts towards the result of the tournament (other than a playoff).

17.24.4 Outright Betting/Top Nationality (Top US/GB & Ire etc.): All outright bets are settled on the player winning the trophy. The result of play-offs is taken into account. Dead-heat rules will apply. All bets stand except for those placed on participants not competing in the first round. Official tour site results at the time of trophy presentation are used for settlement purposes (subsequent disqualification after this time does not count).

17.24.5 In the event that there is a change to or decrease in the booked number of rounds or openings played in the competition, wagers set on this market will stand if 36 holes of the tournament have been completed. If less than 36 holes have been completed or outright bets were placed after the last shot of the previous completed round then bets will be void.

17.24.6 For Top Nationality betting, the winners will be settled in the same way as outright bets, subject to Dead-heat, with only the players quoted counting for settlement purposes. Same rules also apply to Top Nationality bets where we offer the winner market after a specific round of a tournament.

17.24.7 The four ‘Majors’, namely the US Masters, USPGA, US Open and British Open Championships. Pre-Tournament Outright Winner bets will stand so long as the event is completed in the calendar year, otherwise they will be void.

17.24.8 First round winner: The winner will be the player achieving the highest placing at the end of the first round.

17.24.9 Winner without the favorite/nominated players: Who will win the market without selected players. Dead-heat rules apply.

17.24.10 End of Round Leader: The player with the leading score at the end of the specified round will be deemed the winner. Dead-heat rules apply.

17.24.11 Top 4, 5, 6, 10, 20 Finish: A Player to finish within the Top 4, Top 5, Top 6, Top 10 or Top 20 of a specific tournament. Dead heat rules apply. Same rules also apply for top finishes after a specific round of a tournament.

17.24.12 Seasonal Money lists (Race to Dubai, PGA Tour etc.): Bets placed on money lists such as the Race to Dubai & PGA Money List are to predict which golfer tops the official money list at the end of the European season for the Race to Dubai and the American season for the PGA Tour Money List. For the US Seniors Tour it is the PGA Champions Tour money list and for the US Women’s main tour it is the LPGA Tour money list. Bets will be determined by the overall winner following the last relevant tournament and will not be affected by any subsequent enquiries or alterations. Does not include FedEx Cup Winner Bonus.

17.24.13 Money line: If an individual match-up ends in a tie then bets will be void.

17.24.14 18 hole match-ups: Bets stand once the players have teed off the first hole. If a round is abandoned then bets on that round are void. The winner will be the player with the lowest score over 18 holes ( or highest points total for Tournaments using the Stableford Scoring system ). If an individual match-up ends in a tie then bets will be void. Play-offs do not count.

17.24.15 18 Hole 2 and 3 Ball Betting: Bets stand once the players have teed off the first hole. If a round is abandoned, then bets on that round are void. In the event that pairings or groups change, then all bets will be made void. The winner will be the player with the lowest score over 18 holes. For tournament using the Stableford scoring system the highest points scorer during the round is the winner. In 2 ball betting, where a price is not offered for the tie then bets will be void in the event of a tie. In 3 ball betting dead heat rules will apply. For Hole winner markets, bets stand once all nominated players tee off the designated hole. For a player to win the hole, he must score a lower score than every other player on that specified hole. If a player withdraws during the hole, then bets on the withdrawn player will be settled as a loser. Bets are settled once the players leave the green. For Hole group betting, bets are settled based on the score over a specified group of holes. For a player to win the group of holes, he must score a lower score than every other player on the specified holes. Bets will be void if one of the players does not tee off on the first of the specified holes. If a player withdraws during the specified group of holes, then bets on that player will be settled as a loser.

17.24.16 Dead-heat rules: If 2 or more selections finish in the same position, the stake will be divided proportionally.

17.24.17 Example:

17.24.18 The final positions in golf are the following:

 1st position: Player A

 2nd position: Player B

 3rd position: Player C

 3rd position: Player D

 3rd position: Player E

 6th Position: Player F

 7th Position: Player G

17.24.19 Let’s say you bet on Player E (e/w ¼ 1-2-3)

17.24.20 3rd position is shared by 3 players – Player E shares 3rd position with 2 other players - so the payment will be 1/3 stake X e/w odds Let’s say you bet on Player E (e/w ¼ 1-2-3-4) Positions 3 and 4 are shared by 3 players.

17.24.21 3rd and 4th (not really 4th position since there are 3 players in 3rd position) positions are shared by 3 players – that means 2 positions pay, out of the 3 players who reached those positions: 2/3 stake X e/w odds.

17.24.22 Note – Dead-heat rules apply to the stake and not to the odds

17.24.23 Tournament Group Betting: Which player will achieve the highest placing at the end of the tournament from the group of named players. Players are grouped together for betting purposes. If a player in the group withdraws before the tournament begins the market will be void. Dead-heat Rules Apply. At least 36 holes must be completed.

17.24.24 Tournament Trios: As above but with 3 golfers grouped together.

17.24.25 5/6 Shooters: Predict which of the 5 or 6 players in a group will win the round. Dead-heat rules apply.

17.24.26 To Make/Miss the Cut: The first official cut will be used to settle this market. Any subsequent cut will be irrelevant. Any player who withdraws or is disqualified prior to the first cut will be deemed to have missed the cut. Bets are resulted from the Official tournament website.

17.24.27 Tournament Hole in One: Whether a hole in one will be scored during the tournament. Bets will stand as long as a minimum of 36 holes of a tournament are played. Bets are resulted from the Official tournament website.

17.24.28 Round Hole-in-One: Will a hole-in-one be scored during a particular round of tournament? Bets will stand as long as the particular round is completed. Bets are resulted from the Official tournament website.

17.24.29 Hole-in-One on Specific Hole in Tournament: Will a hole-in-one be scored on a particular hole during the tournament. Bets will stand as long as a minimum of 36 holes of a tournament are played. Bets are resulted from the Official tournament website.

17.24.30 Hole-in-One on Hole X in Round X: Will a hole-in-one be scored on a specific hole during a particular round of the tournament? Bets will stand as long as the particular round is completed. Bets are resulted from the Official tournament website.

17.24.31 Total Players Under Par: How many players will finish the tournament with an overall score under par. Bets are resulted from the Official tournament website.

17.24.32 Will there be a Play Off: Will there be a play off hole(s) to decide the tournament winner. Bets are resulted from the Official tournament website.

17.24.33 Winning Nationality/Region of the Winner: To predict the nationality of the player who won the tournament. Bets are resulted from the Official tournament website.

17.24.34 First Time Winner: Will the tournament be won by a player who has never won the specific tournament before. Bets are resulted from the Official tournament website.

17.24.35 Tournament Winning Margin: How many shots will the winning player win the specified tournament by. i.e. How many strokes between the winner and second place. Bets are resulted from the Official tournament website. Bets will stand so long as a minimum of 36 holes are played.

17.24.36 Tournament Wire to Wire winner: To predict the winner of the tournament to be the tournament leader at the end of each specified round from round one to round four. Bets are resulted from the Official tournament website.

17.24.37 Tournament Winning Score:

•  To predict what the tournament winner’s winning score is at the end of the tournament. Settlement will be upon the completion of 72 holes otherwise bets are void. Bets are resulted from the Official tournament website.
•  Tournament Highest Round Score: Predict the lowest individual round score carded by a player during the tournament. Bets are resulted from the Official tournament website. Where markets contain a specific list of players to shoot the lowest tournament round score, DeadHeat rules will apply.
•  Lowest Tournament Round Score: Predict the lowest individual round score carded by a player during the tournament. Bets are resulted from the Official tournament website.
•  Will there be an Albatross: Will an Albatross be scored during the tournament? An Albatross is a score of 3 under par on any particular hole. Bets will stand as long as a minimum of 36 holes of a tournament are played. Bets are resulted from the Official tournament website.
•  Score Cut is made at: At what score to par will the tournament cut be made at. The first official cut will be used to settle this market. Any subsequent cut will be irrelevant. Bets are resulted from the Official tournament website.
•  Double Chance/Triple Chance: Betting on whether one of the two/three named players will win the tournament In the event of one or more of the selections being a non-runner bets will be void.
•  Straight/Dual Forecast: For straight forecasts, players must come 1st and 2nd in the specified order, and in Dual forecasts players must come 1st or 2nd in either order. Both players must tee off for bets to stand; otherwise bets will be void. In the event of a tie for second place, Dead heat rules will apply.
•  Top Players – Top Left Hander/Senior/Debutant/Former Winner/Qualifier etc. Which left-handed/Senior golfer etc. will finish highest in the tournament in the above various categories. Dead Heat rules apply. Settled according to the Official tournament website.
•  Player Round Scores: What score will a player shoot for a given round. Void If there is a change in Par to the course. Player must complete the whole round for bets to stand.
•  Round Handicap: The handicap is applied to the specified players’ Round Scores, with the lowest score being the winner. e.g. Player A + 0.5 scores 70, Player B - 0.5 scores 70, Player B is settled as the winner once the handicap has been applied.
•  Player Hole Scores: What score will a player shoot on a given hole. Void If there is a change in Par of the hole. If a player withdraws before teeing off on a given hole, bets on that hole will be void. If a player withdraws having started a hole, bets will be settled as ‘Over Par’.

17.25 Rugby Union/Rugby League

17.25.1 Unless otherwise stated, all bets are settled on 80 minutes of play, including any stoppage time. For rugby 7s, bets are settled at the end of normal time.

17.25.2 If a match is abandoned, bets will be voided unless the outcome of a market is already determined, or an official result is declared by the governing body.

17.25.3 If the venue is changed from the advertised one, all bets on that match are void.

17.25.4 In the event of a change of opponent in the scheduled match, all bets for that match are void.

17.25.5 Full time result: This market will be settled on which team has won after regular time has expired or if there is a draw. In markets where draw is not offered as a selection, the market will be settled based on the result after overtime.

17.25.6 Total Score: This market will be settled on the sum of the points scored after regular time has expired.

17.25.7 Half-time/full-time winners: This market will be settled on the result at half-time and the result at end of regular time.

17.25.8 Handicap: This market will be settled based on the result of the match at the end of regular time with the stated handicap is applied.

17.25.9 Total Match Points: Predict the total number of points scored in the match.

17.25.10 Total Match Tries: Predict whether the total number of tries scored in the match will be over or under a specific figure.

17.25.11 Total Team Points Odd/Even: Predict whether the total number of points scored in the match will be an odd or an even number.

17.25.12 Total Team Tries Odd/Even: Predict whether the total number of points scored by the home/away team in the match will be an odd or an even number.

17.25.13 Total Team Points – Home and Away: Predict the total points scored by the home/away team in the match.

17.25.14 Total Team Tries – Home and Away: Predict whether the total number of tries scored by the home/away team in the match will be an odd or an even number.

17.25.15 Race To Points: Predict which team will be the first to reach desired certain number of points – Home Team / Away Team / Neither selections are available for betting.

17.25.16 Time of 1st Try/Time of 1st Try 2nd Half: Predict whether the first try will be scored before or after a specific time.

17.25.17 Outright: Bets are settled on final league position include playoffs unless stated otherwise.

17.25.18 Group Winner: Bets are settled on final Group position.

17.25.19 To Qualify

17.25.20 Predict the team to qualify. Settlement will include extra time and kicking competition if played.

17.25.21 First to score/Last to score: First/Last team to Score means betting on which team will score the first or the last point in a match. If an Event is completed without any point being scored then all wagers on First/Last Team to Score are void. If an Event is abandoned after a point is scored then all bets on First Team to Score stand, while bets on Last Team to Score are void. If an Event is abandoned without any point being scored then all wagers on First/Last Team to Score are void.

17.25.22 Halftime/Fulltime: Predict the result of a match at half-time and at full-time.

17.25.23 Example: If you chose 1/X, you bet on the home team to lead in the first half and the match ending in draw.

17.25.24 Highest Scoring Half

17.25.25 Predict in which half most points will be scored. Bets are void if the match is abandoned.

17.26 Snooker & Pool

17.26.1 Outright Winner Betting: No refunds for non-starters and unlisted winners. All bets stand if a player withdraws before or during the tournament.

17.26.2 Match Result: If a match starts but is not completed for any reason the player progressing to the next round or being awarded the victory will be deemed the winner. In a league match bets will be settled on the official result.

17.26.3 Handicap and Total Frames Under/Over: If a match is not completed for any reason all handicap bets will be voided unless the result is already determined.

17.26.4 Winner: Predict which player will win the match. In the event of a match starting but not being completed the player progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes. In the event of a match not starting at all, all bets are refunded.

17.26.5 Handicap Betting (including Alternatives)/Asian Handicap/Frame Betting/Total Frames (including Alternatives)/Asian Total/Correct Score: If the statutory number of frames in a match are not completed, changed, or different from those offered for betting purposes, bets will be void. In the event of a disqualification or retirement bets will be void. In the event of a match starting but not being completed for whatever reason or a match not starting at all, all bets are refunded.

17.26.6 Over/Under: If the statutory number of frames in a match are not completed, changed, or different from those offered for betting purposes, bets will be void. In the event of a disqualification or retirement bets will be void. In the event of a match starting but not being completed for whatever reason or a match not starting at all, all bets are refunded.

17.26.7 1st Frame Markets: In the event of the first frame not being completed bets will be void unless the outcome has already been determined. First Legally Potted Color/To Pot First Ball/To Pot Last Ball - In the event of a re-rack the original frame will count for settlement purposes providing a color/ball has been potted. Settlement will be determined by official tournament sources. Betting does not include foul shots.

17.26.8 First Frame Player Total Points Odd/Even: For settlement purposes zero counts as Even. First Frame Total Points – In the event of a re-rack all points count towards First Frame Total. First Frame Breaks – In the event of a re-rack breaks of above 50 and 100 count before and after a re-rack is agreed. First Frame Foul – In the event of a re-rack a foul can occur anytime before or after a re-rack is agreed.

17.26.9 Match to go to the Deciding Frame: If the original scheduled number of frames in a match are not completed, changed, or different from those offered for betting purposes, bets will be void. All bets void if match is not completed.

17.27 Swimming

17.27.1 Bets will be settled based on the official result at the end of the race. Later disqualifications or changes in the official result list will not affect bets. Any swimmer disqualified due to false start will be counted as a participant.

17.28 Table Tennis

17.28.1 The winner is determined by the official results list.

17.28.2 In the event of any of the named players in a match changing before the match starts then all bets are void. In the event of a match starting but not being completed, all bets will be void, unless the specific market outcome is already determined, or unless there is no conceivable way the game and/or match could be played to its natural conclusion without unconditionally determining the result of a specific market.

17.28.3 Winner-Outright: Predict the winner of the tournament. The player must start Round 1.

17.28.4 Match Winner: Predict the winner of the match.

17.28.5 Match Game Handicap: Predict the winner of the match once the game handicap value has been applied.

17.28.6 Match Point Handicap: Predict the winner of the match once the point handicap value has been applied.

17.28.7 Total Points: Predict the total number of points scored in a specified match.

17.28.8 Total Games: Predict the total number of games played in the match.

17.28.9 Correct Score: Predict the correct score in the specified match; i.e. Correct Match Score, Correct Game 1 Score, etc.

17.28.10 Game Handicap: Predict the winner of a specified game once the handicap value has been applied.

17.28.11 Game Total Points: Predict the total number of points that are scored in a specified game.

17.28.12 Next Point Winner: Predict the next competitor to score a point within a specified game.

17.28.13 Next Game Winner: Predict the winner of the next game. If the game is not completed or not played for any reason, all bets will be void.

17.28.14 Lead After: Predict the competitor to lead after a specified number of points in a game.

17.28.15 Race To: Predict the competitor to reach a specified number of points in a game.

17.29 Volleyball

17.29.1 If the match is abandoned before full time, all bets are considered void and the odds set to 1.00.

17.29.2 For competitions with two legs ties are decided by a ‘Golden Set’. For settlement purposes the Golden Set does not count. Except markets such as: Which Team Qualifies? Which team will advance? Will they need to Play Golden Set? Or any other market which specifies Golden Set in the description.

17.29.3 No refunds for non-starters and unlisted winners. All bets stand if a player withdraws before or during the tournament.

17.29.4 Live-Betting: If the event is not completed, all bets will be void. Exceptions are made for bets on sets which are already over, in this case the bets will be settled. Points are considered regardless of whether they are scored before or after the bet is placed.

17.29.5 Winner: Predict the winner of the game. A best-of-five sets format is used. Golden Set is not counted for settling purposes.

17.29.6 Handicap: Predict the winner of the game in sets. Bets are determined by sets accumulated by both teams, applying the given handicap. Bets are void if the statutory number of sets is not completed or changed.

17.29.7 Over/Under: Predict over or under a given number of sets will be played for the winner to be determined.

17.29.8 Set Score: Predict the sets' score at the end of the match. Bets are void if the statutory number of sets is not completed or changed.

17.29.9 Total Points: Total Points is similar to Handicap and Over/Under Wager. Win/loss is determined by the number of points accumulated by both teams, and then by comparing these points with the handicap and/or over/under given before the match started.

17.29.10 1st/2nd/3rd/4th/5th set Winner: Predict the winner of the relevant set.

17.29.11 1st/2nd/3rd/4th/5th Handicap: Predict the winner of the relevant set, considering the given point Handicap.

17.29.12 1st/2nd/3rd/4th/5th set Over/Under: Predict if the sum of the points scored by both teams in the relevant set will be over or under a given number.

17.29.13 Match Odd/Even, 1st/2nd/3rd/4th/5th set Odd/Even: Predict if the sum of the points scored by both teams in the match/relevant set will be an odd or an even number.

17.29.14 1st/2nd/3rd/4th/5th set Winning Margin: Predict by how many points a named team will win the relevant set.

17.29.15 1st/2nd/3rd/4th/5th set exact score: Predict the correct score in points of the relevant set.

17.29.16 Inplay Point Betting: Bets are offered for a team to win the nominated point. In the event of the point not being played, due to set ending, all bets on that point will be void.

17.29.17 Current/Next Set Leader After X points: If the quoted number of points is not reached in the specified set, then the team who wins the set will be settled as the winner.

17.29.18 Total team points: Predict if the points scored in the match by a relevant team will be over or under a given number.

17.29.19 Outright: Predict the winner of the relevant competition. Bets are settled according to the final league position, after play offs (if played), unless otherwise stated.

17.29.20 Group Winner: Bets are settled according to the final Group position.

17.30 Water Polo

17.30.1 If the match is abandoned before full time, all bets are considered void and the odds set to 1.00.

17.31 eSports

17.31.1 Any Match/Map/Game two-way markets are deemed void in case of a draw.

17.31.2 In the case of an event starting but then is not completed, undetermined markets will be deemed void.

17.31.3 In the case of victory by in-play disqualification of an opponent, match winner bets will be settled according to the result. For handicap, over/under and all the prop markets, the full match must be played for bets to stand if not yet determined.

17.31.4 In the case of a team changing their roster but playing under the same team’s name, bets will stand.

17.31.5 In the case of a team changing its team name but remains with the same roster (players/coach), bets will stand.

17.31.6 Any non-live bets that are placed after official starting times will be deemed void.

17.31.7 Winner Full Time: Predict which player/team will win the match (map/round if specified in the title). If a match, game or map begins, but it is not completed, all bets will be void. An exception is made when player gets disqualified, in which case player/team awarded the victory according to an official source for the competition will be settled as a winner. If scheduled number of rounds/maps is changed, bets on Winner are still considered valid.

17.31.8 Spread & Over/Under Full Time: Spread is a way of making odds more competitive by giving the outsider an advantage. Spread markets are determined based on the league in which they are played. In Starcraft and Dota these are maps, in Counter Strike these are rounds, etc. The settlement is based on the final score (maps/rounds won by each team) with the given handicap (spread) being added.

17.31.9 Over/Under, or total betting, is a prediction whether over or under stated number of games/maps/rounds will be needed to decide the winner. If the match is not completed for any reason or scheduled number of maps/rounds is changed after this market has been offered, bets on Spread and Over/Under will be void.

17.31.10 Live: If a match is replayed due to a draw or a disconnection, all bets will be void. The replayed match will be considered as a separate live event.

Príloha 1. Obchod

1.V obchode si hráč môže vymeniť aktuálny zostatok Mince za bonusy, bonusové zatočenia a stávky zadarmo, na ktoré sa vzťahujú nasledujúce podmienky:

1.1.Bonusy:

• Po výmene Mincí za príslušný bonus má hráč 10 dní na splnenie stávkových podmienok vo výške 40-násobku bonusovej sumy;
• Maximálna suma, ktorá môže byť z bonusu uvoľnená, sa bude rovnať 5-násobku pôvodnej bonusovej sumy. Napríklad: maximálna suma, ktorá bude pripísaná na reálny zostatok z bonusu 10 EUR, bude 50 EUR.
• Bonus je platný len v sekcii Kasíno. Nemožno ho využiť v iných vertikálách (Live Casino, Šport, Virtuálne športy).

1.2.Bonusové roztočenie:

• Po výmene mincí za bonusové spiny musí hráč aktivovať bonusové spiny v sekcii Profil a odohrať ich do 7 dní od nákupu.
• Výhry z bonusových točení sa pripíšu ako bonus, ktorý je potrebné 40x prehrať.
• Hráč bude mať 10 dní na splnenie požiadavky na stávkovanie bonusu.
• Maximálna suma, ktorá môže byť z bonusu uvoľnená do reálneho zostatku, bude 50 EUR, akákoľvek suma, ktorá ju prekročí, bude anulovaná.

1.3.Voľné stávky:

• Bezplatná stávka bude platná iba v sekcii Šport, nebude dostupná pre iné vertikály (virtuálny šport, kasíno, živé kasíno atď.).
• Voľná ​​stávka by mala byť aktivovaná do 24 hodín od okamihu prijatia. Hráč musí ukončiť pretáčanie výhier do 30 dní od momentu aktivácie stávky zadarmo.
• Voľná ​​stávka musí byť použitá raz vložením celej sumy. Výhry zo stávky zadarmo sa pripíšu k skutočnému zostatku hráča, pričom sa odpočíta počiatočná výška vkladu bezplatnej stávky. Pred požiadaním o výber prostriedkov musí hráč pretočiť výhernú sumu aspoň 3-krát s kurzom 1,5.

2.Hráč môže zbierať Mince do obchodu tak, že:

• Za každých 100 EUR vsadených v akejkoľvek hre v casíne získa 1 Minca;
• 5 % z každého vkladu sa pripíše ako Mince. 5% bude vypočítané na základe ekvivalentnej sumy v eurách;
• Účasťou a umiestnením sa na popredných miestach v našich interných turnajoch.

3.Platia všeobecné obchodné podmienky.

Príloha 2. Gamifikácia

1. Gamifikácia pozostáva zo 3 prvkov:

• Mince;
• Týždenné výzvy;
• Jednorazové výzvy;

2. Všetci registrovaní používatelia sa môžu zúčastniť na všetkých prvkoch gamifikácie.

3. Mince:

3.1 Hráč môže zbierať Mince:

• Splnením týždenných výziev;
• Účasťou a umiestnením sa na popredných miestach v našich interných turnajoch.

4. Týždenné výzvy:

4.1 Podaním stávok na webovej stránke v kasíne a/alebo v športovej stávkovej kancelárii hráči automaticky súhlasia s účasťou na Týždenných výzvach.

4.2 Týždenné výzvy sú rozdelené do dvoch častí - Šport a Kasíno. Hráč si môže vybrať, či sa zúčastní jednej alebo oboch sekcií.

4.3 Výzva sa považuje za "splnenú", keď hráč splní všetky podmienky jednotlivých výziev.

4.4 Splnením každej jednotlivej výzvy získa hráč určitý počet Mince:

• στην ενότητα Αθλητισμός τα νομίσματα για την ολοκλήρωση κάθε πρόκλησης υπολογίζονται ως εξής: 100 EUR Το στοίχημα που πραγματοποιήθηκε κερδίζει 1 Minca. Κάθε πρόκληση στο τμήμα αθλητικών έχει ένα ελάχιστο απαιτούμενο ποσό πονταρίσματος. Η πρόκληση θεωρείται «ολοκληρωμένη» αφού το στοίχημα διακανονιστεί είτε ως «κερδισμένο» είτε ως «χαμένο»,
• στην ενότητα Καζίνο, κάθε πρόκληση έχει ένα καθορισμένο ποσό πόντων που ο παίκτης θα λάβει ως ανταμοιβή. Όσο πιο σύνθετη είναι η πρόκληση, τόσο περισσότερους πόντους θα λάβει ο παίκτης για την ολοκλήρωσή της.

4.5 Εκτός από τους πόντους που κερδίζονται για κάθε μεμονωμένη πρόκληση, ο παίκτης μπορεί να πάρει επιπλέον 100 Mincí για την ολοκλήρωση του 50% των Εβδομαδιαίων Προκλήσεων μέσα σε μια εβδομάδα για κάθε μεμονωμένο τμήμα (που σημαίνει ότι ο παίκτης μπορεί να πάρει 50 Mincí για την ολοκλήρωση του 50% των αθλητικών προκλήσεων, όπως καθώς και 50 Mincí για την ολοκλήρωση του 50% των προκλήσεων του Καζίνο).

5. Jednorazové výzvy:

5.1 Za splnenie každého úspechu sa automaticky získa množstvo Mince, ktoré sa pripočíta k celkovému zostatku Mince hráča.

5.2 Hráč si môže vybrať a hrať za akýkoľvek úspech, neexistuje žiadne poradie, ktoré by bolo potrebné dodržiavať.

6. Platia všeobecné zmluvné podmienky.

Príloha 3. Wheel of Fortune

1.Oprávnenie

1.1.Wheel of Fortune je dostupné pre všetkých registrovaných hráčov, ktorí sú oprávnení zúčastňovať sa na promo akciách.

2.Prehľad hry

2.1.Wheel of Fortune je hra založená na spinoch, kde hráči používajú svoje spiny na hranie a získanie garantovaných odmien. Medzi možné odmeny patria peňažné výhry, bonusové peniaze a free spiny v casine.

2.2.Spiny sa získavajú stávkovaním na oprávnených casino hrách. Každý spin zaručuje odmenu — žiadne prázdne spiny.

3.Získavanie spinov

3.1.Hráči potrebujú spiny na roztočenie Wheel of Fortune. Spiny je možné získať nasledovne:

– za každých 100 EUR (alebo ekvivalent v inej mene) vsadených na oprávnených casino hrách získajú 1 spin;

– je možné získať maximálne 3 spiny denne (00:00–23:59 UTC);

– hráči môžu získať maximálne 10 spinov. Ďalšie spiny nebudú pripísané, ak je zostatok plný.

– stávkovanie s aktívnym bonusom neprispieva k pokusom na Wheel of Fortune.

4.Herná mechanika

4.1.Každý spin umožňuje jedno roztočenie na Wheel of Fortune. Hráči musia svoj spin aktivovať manuálne. Koleso je poháňané zabezpečeným RNG systémom a vždy udeľuje výhru.

4.2.Možné odmeny:

– Peňažné výhry – reálne peniaze, okamžite vyberateľné

– Free casino spiny – použiteľné na konkrétnych hrách, výhry podliehajú 40x pretočeniu

– Bonusové peniaze – pripisujú sa na konkrétne hry, vyžadujú 40x pretočenie, s maximálnou výplatou 5x

5.Podrobnosti o odmenách

– Peňažné výhry sú pripisované ako reálne peniaze bez podmienok pretočenia a je ich možné okamžite vybrať.

– Free casino spiny musia byť použité do 7 dní. Výhry zo spinov podliehajú podmienke pretočenia 40x.

– Bonusové peniaze musia byť pred výberom 40x pretočené, ich platnosť vyprší po 7 dňoch a majú maximálny limit výberu vo výške 5x pôvodnej sumy bonusu.

6.Podmienky pretočenia

– Free casino spiny: 40x pretočenie výhier, platnosť 7 dní.

– Bonusové peniaze: 40x pretočenie, platnosť 7 dní, s maximálnym 5x vyplatením.

– Peňažné výhry: pred výberom je potrebné splniť podmienku 1x pretočenia.

– Free spiny – pred výberom je nutné splniť podmienky pretočenia x40, s maximálnou výplatou 100 EUR. Free spiny je možné použiť len na casino hry.

7.Doplnkové informácie

7.1.Wheel of Fortune spiny nemajú žiadnu dobu platnosti, pokiaľ nie je uvedené inak, ale môžu byť odstránené počas zmien v promo akcii. Spiny je možné získať iba stávkovaním na casino hrách — stávky v stávkovej kancelárii sa nekvalifikujú, pokiaľ nie je uvedené inak. Nie všetky hry prispievajú k pretočeniu rovnako. Podrobnosti o príspevkoch jednotlivých hier nájdete v Podmienkach casino bonusu.

8.Všeobecné obchodné podmienky

8.1.Platia štandardné Všeobecné obchodné podmienky.